At a Glance
- Tasks: Manage client accounts and recover outstanding care charges while ensuring fair treatment.
- Company: Join a supportive team in Adult Care Services focused on public funds protection.
- Benefits: Starting salary of £31,537 with potential progression, hybrid working, and career development.
- Other info: Dynamic role with opportunities for personal growth and service improvement.
- Why this job: Make a real difference in clients' lives while developing your finance skills.
- Qualifications: Experience in finance, strong communication skills, and ability to work independently.
The predicted salary is between 31537 - 34434 € per year.
Starting Salary: £31,537 per annum (potential progression to £34,434 pro-rata for part-time).
Hours: 37 hours per week.
Location: Stevenage (Hybrid—2 days in office, 3 days at home—non-negotiable).
Contract Type: Permanent.
Directorate: Adult Care Services.
About The Team
The Central Debt Team is responsible for the recovery of outstanding care charges for clients who have received Adult Care Services. This role protects public funds while ensuring clients are treated fairly, consistently, and with respect.
About The Role
This role is very varied and incorporates the following responsibilities:
- Manage a caseload of clients who have received Adult Care Services, ensuring accounts are progressed in a timely manner.
- Investigate client accounts to identify outstanding balances, credits, and required recovery actions.
- Recover outstanding care charges in line with council policies and procedures.
- Resolve client and stakeholder queries promptly and accurately.
- Communicate confidently and professionally with clients, families, and internal stakeholders by telephone and in writing.
- Monitor and review caseloads regularly to ensure effective debt recovery and good customer outcomes.
- Liaise with colleagues across Finance and Adult Care Services to achieve timely and appropriate resolutions.
Essential Qualifications
- Experience working in a financial team.
- Strong communication skills, both verbal and written, and ability to establish strong relationships.
- Self-motivated and able to work in a fast-paced environment.
- Ability to work both as part of a team and independently.
- Ability to influence and negotiate.
- Ability to communicate effectively with a variety of stakeholders.
- Experience in any kind of credit control.
- Competent with Microsoft applications such as Excel, Word and Outlook.
- Accurate and timely record keeping.
- Understanding of financial processes and account reconciliations (not essential).
- Good time and diary management skills.
- Good interpersonal skills and willingness to challenge and contribute to service improvement and increased efficiency.
Desirable Qualifications
- Excellent communication and interpersonal skills.
- Outstanding organisational skills.
- Knowledge of SAP and other systems.
- Team player who is confident in producing the required results.
Equality and Diversity
We are a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post. We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation; sponsorship is not available for this role.
Finance Officer in Stevenage employer: Hertfordshire County Council
As a Finance Officer with us in Stevenage, you will join a supportive and dynamic team dedicated to making a positive impact on the community. We offer a hybrid working model that promotes work-life balance, alongside competitive salaries and opportunities for professional growth within the Adult Care Services sector. Our inclusive work culture values diversity and encourages employees to contribute to service improvements, ensuring a rewarding and meaningful career path.
Contact Detail:
Hertfordshire County Council Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Finance Officer in Stevenage
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance sector, especially those who might know about opportunities in debt recovery or adult care services. A friendly chat can sometimes lead to job leads that aren’t even advertised!
✨Tip Number 2
Prepare for interviews by practising common questions related to finance and client management. We recommend role-playing with a friend or using online resources to boost your confidence. Remember, showcasing your communication skills is key!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you on their radar and shows your enthusiasm for the role.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at StudySmarter. Let’s get you that Finance Officer role!
We think you need these skills to ace Finance Officer in Stevenage
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Finance Officer role. Highlight your experience in financial teams and any relevant skills that match the job description. We want to see how you can bring value to our Central Debt Team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our mission of treating clients fairly while managing public funds. Keep it professional but let your personality show!
Showcase Your Communication Skills:Since strong communication is key for this role, make sure to demonstrate your verbal and written skills throughout your application. Whether it's in your CV or cover letter, we want to see how you can confidently engage with clients and stakeholders.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Hertfordshire County Council
✨Know Your Numbers
Brush up on your financial knowledge, especially around debt recovery and account management. Be ready to discuss your experience in credit control and how you've handled client accounts in the past.
✨Communicate with Confidence
Since strong communication skills are essential for this role, practice articulating your thoughts clearly. Prepare examples of how you've resolved client queries or built relationships with stakeholders in previous roles.
✨Showcase Your Organisational Skills
Be prepared to discuss how you manage your caseload and prioritise tasks. Share specific strategies you've used to stay organised and ensure timely debt recovery, as this will demonstrate your ability to thrive in a fast-paced environment.
✨Familiarise Yourself with the Team's Goals
Research the Central Debt Team's objectives and understand how they align with the council's policies. This will help you articulate how you can contribute to their mission of protecting public funds while treating clients fairly.
