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For Companies At a Glance
- Tasks: Join our team to service and repair daily living aids and medical equipment.
- Company: Herts Equipment Service is dedicated to providing outstanding service to clients and their families.
- Benefits: Potential for pay increases and flexible part-time hours with occasional full weeks.
- Why this job: Make a real impact by helping older clients while working in a supportive team environment.
- Qualifications: Must have a full driving license, mechanical background, and great customer service skills.
- Other info: Candidates must reside in the UK and have proof of right to work; no sponsorship available.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
At Herts Equipment Service, our vision is to offer an outstanding service to our clients and their families. You will be part of a team of 8 other Service and Maintenance Technicians and a Senior Manager that oversees the Technical Operation Officer and team. To assist with our own Customer Service team and all departments that work within HES. Going forward there is scope to move up in the Pay points if all challenges and requirements are met.
About the role
We are actively recruiting for a Service and Maintenance Technician within our team. The post holder will be required to service, maintain and repair a wide range of daily living aids, non-stock items and medical equipment both in clients homes or in our workshop based at Mundells Welwyn Garden City.
Although this role is advertised as part time, there may be a need to work the occasional full week of 37 hours to cover Annual leave or Absence.
About you
Essential:
- Full Manual Driving Licence
- Proven Mechanical Background
- Empathetic and understanding of needs of older Clients
- Eye for detail
- Good customer service skills
- This role involves lifting equipment upstairs
- Good verbal and written skills
Desirable:
- Experience of Health and Social care
- Understanding of Health and Safety legislation including MHRA and LOLER requirements
We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.
Service & Maintenance Technician employer: Hertfordshire County Council
Contact Detail:
Hertfordshire County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service & Maintenance Technician
✨Tip Number 1
Make sure to highlight your mechanical background during the interview. Be prepared to discuss specific experiences where you've successfully repaired or maintained equipment, as this will demonstrate your hands-on skills.
✨Tip Number 2
Since empathy is key in this role, think of examples from your past work where you’ve shown understanding and support to clients, especially older individuals. This will help you connect with the interviewers.
✨Tip Number 3
Familiarize yourself with Health and Safety legislation relevant to the role, such as MHRA and LOLER requirements. Being knowledgeable about these regulations can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your customer service skills. Think of situations where you went above and beyond for a client, as this will show that you value excellent service, which aligns with Herts Equipment Service's vision.
We think you need these skills to ace Service & Maintenance Technician
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Service & Maintenance Technician position. Understand the key responsibilities and required skills, such as having a full manual driving license and a proven mechanical background.
Tailor Your CV: Customize your CV to highlight relevant experience in mechanical work and customer service. Emphasize any previous roles that involved working with older clients or in health and social care settings.
Craft a Strong Cover Letter: Write a cover letter that showcases your empathy and understanding of the needs of older clients. Mention your attention to detail and how your skills align with the company's vision of providing outstanding service.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. Ensure that your written communication is clear and professional, reflecting your good verbal and written skills.
How to prepare for a job interview at Hertfordshire County Council
✨Show Your Mechanical Expertise
Be prepared to discuss your mechanical background in detail. Highlight specific experiences where you've serviced or repaired equipment, especially those relevant to daily living aids or medical equipment.
✨Demonstrate Empathy
Since the role involves working with older clients, it's crucial to showcase your understanding and empathy towards their needs. Share examples of how you've provided compassionate service in previous roles.
✨Highlight Customer Service Skills
Good customer service is essential for this position. Prepare to discuss situations where you successfully resolved customer issues or improved their experience, emphasizing your communication skills.
✨Understand Health and Safety Regulations
Familiarize yourself with relevant health and safety legislation, including MHRA and LOLER requirements. Being knowledgeable about these regulations will demonstrate your commitment to safety in the workplace.
