At a Glance
- Tasks: Provide top-notch administrative support and help our team deliver essential services.
- Company: Join a dedicated team in a fast-paced, supportive environment.
- Benefits: Flexible working hours, remote options, and a chance to make a real impact.
- Other info: Dynamic work environment with opportunities for personal growth and development.
- Why this job: Be part of a heroic team that supports vital services for the community.
- Qualifications: Strong organisational skills, teamwork experience, and proficiency in Microsoft Office.
The predicted salary is between 24000 - 27000 £ per year.
Do you enjoy working in a fast‑paced environment, providing excellent support to your team? Do you thrive as a team‑player and enjoy using your initiative to work independently? Our Business Support Service is looking for a highly motivated, enthusiastic, and organised individual who can ensure that a high level of administrative support is provided to our departments. Our Business Support Service is a centralised unit that has been formed to deliver a coordinated, consistent, and high‑quality service supporting service delivery across the organisation. Business Support is critical to ensuring our departments can support services to our residents, and if you have great administrative skills and a strong customer focus, you could be part of it. You’ll be working as part of the central Business Support Service with more than 400 colleagues, and you’ll be supporting our departments to ensure they are able to deliver critical services to the residents of Hertfordshire.
About the role: The role is primarily based in Watford and Rickmansworth, with occasional travel to other stations in the west of the county, as well as to Stevenage for training and meetings. Working hours can be distributed across the week, with some flexibility for remote working subject to business needs.
Key Aspects- Be part of a heroic team: work alongside dedicated professionals committed to saving lives.
- Make a real impact: play a crucial role in supporting operational staff and ensuring stations run smoothly.
- Dynamic work environment: no two days are the same.
- Ensure the continued supply of PPE.
- Enter overtime claims in a timely manner.
- Oversee station budgets and purchasing requirements.
- Liaise with members of the public to arrange community fire safety events and bespoke home fire safety visits.
- Experience working with tight deadlines and producing high‑accuracy written correspondence.
- Excellent organisational and multitasking skills.
- Strong communication skills.
- Proficiency in Microsoft Office (Word, Excel).
- Experience working as part of a team in a fast‑paced environment.
- Ability to plan own work over short timescales for routine or familiar tasks and use initiative to work independently.
- GCSE or vocational equivalent, strong numeracy and literacy skills.
- Enthusiasm and pride in your work.
- English fluency.
- Experience in minute or note taking.
- Proven experience in an administrative or support role.
Business Support Officer in Rickmansworth employer: Hertfordshire County Council
Join our dynamic Business Support Service in Watford and Rickmansworth, where you'll be part of a dedicated team of over 400 professionals committed to delivering high-quality support to essential services for the residents of Hertfordshire. We offer a flexible work environment that encourages initiative and teamwork, alongside opportunities for personal growth and development within a fast-paced setting. With a strong focus on employee well-being and a commitment to inclusivity, we ensure that every team member can thrive and make a meaningful impact in their role.
Contact Details:
Hertfordshire County Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Officer in Rickmansworth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hertfordshire County Council. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hertfordshire County Council before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Business Support Officer in Rickmansworth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hertfordshire County Council:Your cover letter is your chance to shine! Tell us why you want to work at Hertfordshire County Council specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hertfordshire County Council!
How to prepare for a job interview at Hertfordshire County Council
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
