At a Glance
- Tasks: Support the community by managing vital life events with compassion and accuracy.
- Company: Join a dedicated team in Hertfordshire's Registration Service, making a difference every day.
- Benefits: Competitive salary, flexible hours, and full training provided.
- Other info: Dynamic role with opportunities for personal growth and community engagement.
- Why this job: Be part of significant moments in people's lives while developing your skills.
- Qualifications: Strong communication, organisational skills, and a willingness to learn.
The predicted salary is between 34434 - 34434 £ per year.
Salary: £31,537 progressing to £34,434 per annum (pro rata for part time)
Hours: Variable – up to 37 hours per week
Location: Covering Hatfield & St Albans Registry
Contract Type: Variable
Directorate: Resources
About The Team
Our Registration Service plays a vital role in supporting the people of Hertfordshire at some of the most significant moments in their lives. From welcoming new births to recording deaths and celebrating marriages and civil partnerships, our work sits at the heart of the local community. Based across our Registry Offices in Hatfield and St Albans, our team of Registrars and Registration Officers is committed to delivering a professional, compassionate and accurate service. We handle high volumes of appointments while maintaining a strong focus on customer care, ensuring every interaction is handled with sensitivity, respect and attention to detail.
About The Role
This role is an integral part of a well-established yet evolving service. You will work alongside experienced Registrars, administrative colleagues and managers, contributing to a supportive team environment where collaboration and continuous improvement are encouraged. You will be working in a busy office with a schedule of face-to-face appointments with members of the public. You will need to use excellent communication skills to extract key information and ensure the accuracy of the data recorded. You will also need strong presentation skills to conduct ceremonies ranging from intimate celebrations to those with hundreds of guests. A good standard of general education is required, but previous experience is not essential as full training will be given to the right candidate.
About You – Essential Requirements
- Ability to understand complicated and detailed legislation, rules and procedures and interpret them to customers in emotional and sensitive situations.
- Administrative skills – Accurate record-keeping of facts and figures.
- Good standard of English and numeracy and the ability to write legibly and to spell correctly.
- Good ICT skills – proficient in the use of MS Teams and Word.
- Good organisational skills – ability to organise the work efficiently.
- Good planning skills – ability to plan your day, week as necessary.
- Attention to detail and methodological approach.
- Full UK Driving Licence.
- Ability to work effectively as part of a team.
- Strong public speaking skills.
About You – Desirable Skills
- Registration experience with a sound knowledge of registration law.
Safeguarding: This role requires a Disclosure & Barring Service (DBS) check.
Equal Opportunity & Disability Confident: We are a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.
Registration Officer employer: Hertfordshire County Council
As a Registration Officer with our dedicated team in Hatfield and St Albans, you will be part of a compassionate and professional service that plays a crucial role in the community. We offer a supportive work culture that values collaboration and continuous improvement, alongside opportunities for personal and professional growth through comprehensive training. With a focus on customer care and meaningful interactions, this role provides a rewarding experience as you help individuals during significant moments in their lives.
Contact Details:
Hertfordshire County Council Recruitment Team
