At a Glance
- Tasks: Deliver excellent customer service and support library activities in a vibrant community hub.
- Company: Join Hertfordshire Libraries, a key player in enhancing local community life.
- Benefits: Starting salary of £25,185 with opportunities for progression and a supportive work environment.
- Other info: Flexible hours with a commitment to diversity and inclusion.
- Why this job: Make a positive impact on people's lives while working in a friendly, community-focused setting.
- Qualifications: Experience in customer service and strong organisational skills are essential.
The predicted salary is between 25583 - 25583 £ per year.
Starting Salary: £25,185 opportunity to progress to £25,583 per annum (pro rata for part time)
Hours: 6.5 hours per week
Location: Letchworth Library
Contract Type: Permanent
Directorate: Resources
About The Team
Hertfordshire Libraries provide an innovative, successful service at the heart of the local community including small village libraries, town and city libraries, and performing arts libraries. We deliver key reading, health, learning, information, digital and culture offers including IT support, clubs and activities, access to digital resources and a thriving events programme to ensure we improve residents’ lives.
About The Role
The role of Customer Service Assistant is varied and directly contributes to the success of our libraries through working collaboratively to deliver excellent customer service, IT support, information services and resources to our library users and assisting with ad hoc library activities as required. You will be a friendly and confident person who is happy to work in a customer facing role. You will be competent using computer packages for logging and searching for information. You will be organised and comfortable in assisting customers to issue and return books and tidying shelves.
Letchworth Library is a welcoming community hub in the heart of the world’s first Garden City. We offer a wide range of services including book lending, computers, family learning activities and community programmes for all ages. As a busy and vibrant library, we work to support learning, literacy, wellbeing, and social connection across our local community.
About You
- Knowledge of and/or experience of working in a customer focussed environment
- Evidence of understanding and application of good customer services principles
- Demonstrable organisational skills, showing a methodical ability to prioritise tasks
- Demonstrates a desire to work collaboratively with colleagues to achieve service aims and objectives
Customer Service Assistant roles offer successful applicants the opportunity to get involved in a hugely varied range of activities and help to make a positive difference to people’s lives.
This job role is Level 4.
Disability Confident
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.
English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post. For those whose language is a signed language, the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required.
Customer Service Assistant - Letchworth employer: Hertfordshire County Council
Hertfordshire County Council is an excellent employer, offering a supportive work culture that values collaboration and professional growth. With competitive salaries, hybrid working options, and a commitment to employee development, this role in Stevenage provides a unique opportunity to make a meaningful impact in pensions governance while enjoying a balanced work-life environment.
Contact Details:
Hertfordshire County Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant - Letchworth
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Hertfordshire County Council and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Hertfordshire County Council and let us see your personality shine through!
We think you need these skills to ace Customer Service Assistant - Letchworth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Hertfordshire County Council.
Get Familiar with Our Brand:Before applying, take some time to learn about Hertfordshire County Council and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Hertfordshire County Council
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Hertfordshire County Council.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Hertfordshire County Council will surely appreciate.
