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- Tasks: Manage liability, motor, and property claims while providing top-notch customer service.
- Company: Join a dedicated team focused on exceptional service in risk management and insurance.
- Benefits: Gain experience with new software and collaborate across departments for impactful work.
- Why this job: Be part of a supportive team that values innovation and process improvement.
- Qualifications: Strong communication skills and proficiency in Microsoft Office are essential; prior claims experience is a plus.
- Other info: Disability Confident employer; guaranteed interview for applicants meeting minimum criteria.
The predicted salary is between 28800 - 43200 £ per year.
We are a dedicated team committed to delivering exceptional service to both internal and external customers. Our vision is to uphold a leading reputation in risk management and insurance arrangements, ensuring top-quality service for HCC and District/Borough partners.
About the role
As an Insurance Officer, you will play a crucial role in managing liability claims submitted to the Council by members of the public, as well as handling motor and property claims. You will join a team of four officers responsible for claims handling, supported by five team members who specialize in insurance policy cover and risk management., * Manage liability, motor, and property claims efficiently.
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Collaborate with various Council departments, insurers, and solicitors.
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Provide excellent customer service to the public.
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Assist in enhancing the capabilities of our new claims handling software, implemented in 2024.
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Strong written and verbal communication skills.
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Demonstrable skills in using Microsoft Office (Outlook, Word, Excel, Teams).
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Experience in prioritising your own workload.
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Experience in interpreting and implementing policies.
Desirable:
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Experience using software to record information.
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Previous experience in claims handling or a related field.
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Experience of dealing with the public.
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Innovative mindset focused on process improvement.
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Full driving licence.
This job role is within the Corporate Services, level CORP8 job profile. Please locate this via, Disability Confident
We are proud to be a and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.
English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required).
To hear more about this opportunity please contact fiona.timms@hertfordshire.gov.uk or melanie.ratcliff@hertfordshire.gov.uk for an informal discussion about the role.
Interview Date: TBC
How to apply
As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.
Insurance Officer employer: Hertfordshire County Council
Contact Detail:
Hertfordshire County Council Recruiting Team
fiona.timms@hertfordshire.gov.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Insurance Officer
✨Tip Number 1
Familiarize yourself with the specific types of claims you'll be managing, such as liability, motor, and property claims. Understanding the nuances of these claims will help you demonstrate your expertise during the interview.
✨Tip Number 2
Brush up on your customer service skills, as providing excellent service to the public is a key part of this role. Think of examples from your past experiences where you successfully handled customer inquiries or complaints.
✨Tip Number 3
Since you'll be collaborating with various departments and external parties, practice your communication skills. Be ready to discuss how you've effectively communicated in previous roles, especially in challenging situations.
✨Tip Number 4
Stay updated on the latest trends in risk management and insurance arrangements. Showing that you're proactive about industry knowledge can set you apart from other candidates.
We think you need these skills to ace Insurance Officer
Some tips for your application 🫡
Update Your CV: Make sure your CV is current and includes your complete employment history, any training or qualifications, and highlights relevant experience in claims handling or customer service.
Tailor Your Application: Customize your application to reflect the specific requirements mentioned in the job description. Provide examples that demonstrate your skills in managing liability, motor, and property claims.
Craft a Strong Covering Paragraph: Use the short covering paragraph to summarize your key skills and experiences. Focus on your ability to provide excellent customer service and your innovative mindset for process improvement.
Highlight Communication Skills: Emphasize your strong written and verbal communication skills in your application. Mention any experience you have in dealing with the public and collaborating with various departments.
How to prepare for a job interview at Hertfordshire County Council
✨Showcase Your Claims Handling Experience
Be prepared to discuss your previous experience in claims handling or related fields. Highlight specific examples where you successfully managed liability, motor, or property claims, and how you collaborated with other departments or external parties.
✨Demonstrate Excellent Customer Service Skills
Since providing exceptional service to the public is crucial, think of instances where you effectively dealt with customers. Share how you resolved issues or improved customer satisfaction, showcasing your strong communication skills.
✨Familiarize Yourself with the New Software
As the role involves enhancing new claims handling software, it’s beneficial to research similar systems. Be ready to discuss any experience you have with software used for recording information and how you can contribute to process improvements.
✨Prepare for Policy Interpretation Questions
Expect questions about interpreting and implementing policies. Brush up on relevant insurance policies and be ready to explain how you would approach policy-related challenges in your role as an Insurance Officer.
