Information & Advice Officer in Hemel Hempstead

Information and Advice Officer – 0-25 Disability Team

Salary – £27,694 progressing to £31,022 pa pro rata

Location – Countywide, based in Stevenage or Hemel Hempstead

Hours – Part time 18.5 hours

Contract – Permanent

Directorate – Childrens Services

About The Team

We are currently recruiting an Information and Advice Officer to work within the 0-25 Disability Service with children and adults. If you are passionate and committed to supporting children and families to access the right support at the right time and are interested in this area, this is role for you.

About The Role

As an IAO you will support families and children and adults up to 25 at the point of contact, offering advice and information on services available universally within 0-25. The signposting of information will support families in need to prevent an escalation of concern.

Your work will be underpinned by the principle of improving outcomes for children, young people and their families through communicating with parents and agencies to best understand a child and family's needs and to contribute towards identifying support services and signposting to these.

About You

Essential

• Excellent communication skills both written and verbal.
• Demonstrate the ability to build rapport with families and professionals during telephone calls.
• Excellent keyboard skills and be computer literate.
• Professional curiosity and excellent organisational skills to ensure work is completed within tight timescales.
• A team player, but also able to work autonomously.
• An understanding of disability and children, adults and family needs.

Desirable

• Previous experience in working with children, families and adults would be beneficial.

We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.

No two days will be the same, with a variety of contacts requiring your expertise, and you will be communicating via phone with multi-agency professionals and members of the public. You'll be joining a supportive team where full training is provided to help you succeed. If you enjoy working in a fast-paced, rewarding role that seeks to identify the right support for children, young people, and their families at the right time, this is the role for you!

Interviews

19th August 2026

Disability Confident

We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.

Safeguarding

This role has been identified as requiring a Disclosure & Barring Service (DBS) check.

English Fluency

The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.