At a Glance
- Tasks: Be the friendly face of our music schools, providing top-notch customer service and admin support.
- Company: Join Hertfordshire Music Service, a leader in music education for over 40 years.
- Benefits: Competitive salary, career growth opportunities, and a chance to make a real impact.
- Other info: Dynamic role with diverse challenges and opportunities for personal development.
- Why this job: Combine your love for music with administrative skills in a vibrant community setting.
- Qualifications: Strong customer service skills and a passion for music are essential.
The predicted salary is between 25583 - 25583 £ per year.
Starting Salary: £25,185 progressing to £25,583 per annum (pro rata for part time) - Pay award pending
Working weeks: 39
Hours: North Herts Music School - 22.5 hours per week (Monday - Friday - 3pm - 7:30pm); Royston Music School - 6.5 hours per week Tuesday (3:30pm - 6:30pm) and Thursday - (3:30pm - 7pm)
Location: North Herts and Royston
Contract Type: Permanent
Directorate: Children's Services
About The Team
For over 40 years Hertfordshire Music Service has successfully delivered musical opportunities to generations of young people throughout the county. The service is now one of the largest in the country with many thousands of young people involved in our weekly musical activities, supported by over 400 teachers.
Our vision for 2020-30 is that all Hertfordshire’s children and young people, regardless of background or circumstances, have the opportunity to discover or develop their unique musical voice and express themselves through the language of music.
Join Our Team as a Reception Administrator!
Are you passionate about music and administrative excellence? We're seeking a dedicated Reception Administrator to be the welcoming face of Hertfordshire Music Service. As the first point of contact for students, parents, and staff, you'll play a crucial role in ensuring smooth operations and fostering a positive environment.
About The Role
- Provide high-quality customer service face to face, by email and on the telephone to all users of the Music Centre.
- Provide high-quality administrative support to the Regional Business & Admin Manager, Regional Manager and/or Music Development Lead in charge.
- Be confident with lone working within a busy office.
- Control entry access to the centre and ensure all safeguarding requirements are satisfied.
- Provide information and guidance to customers about the different musical activities of the centre and signposting of appropriate instruments and progression routes.
- Ensure all rooms are set up appropriately and take an active part in setting up the rooms as required.
- Manage pupils arriving for activities until the teacher is available to take charge.
- Ensure registration paperwork is completed for new members.
- Support the teaching staff with operational requirements to manage their schedules.
- Ensure that all staff and visitors are signed into the centre.
- Support the Regional Business & Admin Manager to ensure centre health and safety responsibilities are fulfilled.
- Support concerts, celebration events and music making days at the centre and other venues.
- Deal with all appropriate administration including all payments associated with the event.
About You
Essential- Experience of delivering consistently high customer service and creating a welcoming and inclusive environment.
- A good standard of literacy, numeracy and IT skills.
- A competent administrator with experience of using Microsoft Office and customer relationship management systems.
- A confident, first point of contact for both customers and managers.
- Excellent time management skills and an ability to strategically prioritise key tasks.
- Self-motivated, professional and approachable.
- A keen eye for detail, particularly when managing sensitive or confidential information.
- Good problem-solving skills.
- Willing and able to learn new skills and adapt to the changing needs of the role.
- A keen interest in music and education.
We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.
This job role is Level 4.
To hear more about this opportunity please contact Jo Smith (Jo.Smith@hertfordshire.gov.uk).
Interview Date: Tuesday 25th and Wednesday 26th August
Benefits of working for us
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.
This role has been identified as requiring a Disclosure & Barring Service (DBS) check.
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post.
Reception Administrator in Hatfield employer: Hertfordshire County Council
Hertfordshire County Council is an excellent employer, offering a supportive work culture that values collaboration and professional growth. With competitive salaries, hybrid working options, and a commitment to employee development, this role in Stevenage provides a unique opportunity to make a meaningful impact in pensions governance while enjoying a balanced work-life environment.
Contact Details:
Hertfordshire County Council Recruitment Team
