At a Glance
- Tasks: Provide specialist advice and support to cancer patients in Hertfordshire and Essex.
- Company: Join a partnership between Hertfordshire County Council and Macmillan Cancer Support.
- Benefits: Competitive salary, flexible working, and opportunities for professional development.
- Other info: Dynamic role with opportunities for training and collaboration with healthcare professionals.
- Why this job: Make a real difference in the lives of those affected by cancer.
- Qualifications: Experience in welfare benefits advice and strong communication skills required.
The predicted salary is between 38220 - 41771 £ per year.
Starting Salary: £38,220 progressing to £41,771 per annum (pro rata for part time)
Hours: 37
Location: Stevenage
Contract Type: Permanent
Directorate: Adult Care Services
About The Team
The Macmillan Money & More East of England advice service is a partnership between Hertfordshire County Council and Macmillan Cancer Support. The service delivers advice across the East of England working in partnership with Bedfordshire and Suffolk County Councils. The postholder will be part of the Hertfordshire/Essex Macmillan team situated within the Money Advice Unit in Adult Care Services in Hertfordshire. The Money Advice Unit (MAU) includes both welfare rights and money advice staff working on a variety of projects providing advice and casework to residents, it also provides training and information for staff partner organisations as well as an advice line and various factsheets for the MAU webpages. This post is based in Stevenage but has a hybrid flexible working model with staff working from office, home and outreach venues. It will provide advice to people affected by Cancer in Hertfordshire and Essex.
About The Role
To deliver a specialist Triage advice and case management service for people affected by cancer living in Hertfordshire or Essex. To be involved in delivering a specialist Triage model of advice. To undertake information and advice work including benefits casework, advocacy, outreach, production of written and oral information, talks and training, and appeals representation as required.
Responsibilities
- To deliver services through our Triage model of advice, and by phone, e‑mail and in‑person at hospital and hospice settings (or where appropriate other Health and Macmillan environments); and in exceptional circumstances undertake home visits, carers and health professionals.
- To provide high quality support and information for cancer patients.
- To undertake casework including benefit checks, benefits advice, claim form completion, advocacy, revisions, appeals and tribunal representation and money advice.
- To manage a large Triage caseload and maintain detailed electronic case records of work whilst ensuring key performance indicators are met.
- To provide advice, consultancy and training services to volunteers, health and social care staff and those staff from other statutory organisations who make referrals to the service e.g. community nurses, health visitors and hospital staff.
- To participate in the production of training material for staff and in the development and production of easily understood information for people living with cancer as agreed.
- To ensure such material is sensitive to the needs of people from minority ethnic groups and people with disabilities.
- To support Macmillan’s policy, media and campaign work by providing case studies, activity data and feedback as required.
- To participate in regular meetings with other Macmillan Benefits Advisors and the wider advice community to identify common areas of need and to propose joint initiatives as appropriate.
- To undertake such other duties commensurate with the grade and responsibility of the job.
Essential Qualifications
- Ability to work as a team with other advisers to support our Triage advice model supporting people affected by cancer across Hertfordshire and Essex County areas.
- Substantial experience of welfare benefits advice work (paid or unpaid) and ability to apply technical knowledge to actual situations e.g. benefit checks and ‘better off’ calculations.
- Knowledge of disability benefits and universal credit is essential.
- Ability to advocate and make effective written and oral representations to external agencies, such as DWP and HMRC and to represent at tribunals if appropriate.
- Excellent organisational skills and ability to prioritise workload; able to carry out specialist triage advice and high‑volume referrals, whilst maintaining management of a large caseload and meeting key performance indicators.
- Ability to communicate effectively with a diverse range of people and to explain complex benefits issues to people over the phone or in person, with particular reference to understanding the issues facing people living with cancer and their carers.
- Excellent presentation skills, with the ability to develop information material and deliver information sessions to a wide variety of partners and people living with cancer.
- Ability to develop, liaise with and maintain productive working relationships with partner organisations, in particular, Macmillan professionals and staff in hospital and hospice settings across Hertfordshire and Essex.
- To support Macmillan’s policy, media and campaign work by providing case studies, activity data and feedback as required.
- This post involves regular travel and may need to travel within Hertfordshire or Essex; the postholder must be fully mobile across these areas.
- Driving: The postholder must have the ability to drive and/or travel around Hertfordshire, either using their own mode of transport or a company car.
- English Fluency: The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post.
Macmillan Money & More Triage Adviser in Farnham employer: Hertfordshire County Council
As a Macmillan Money & More Triage Adviser, you will join a dedicated team within the Hertfordshire/Essex Macmillan team, where your contributions directly support individuals affected by cancer. Our flexible hybrid working model promotes a healthy work-life balance, while our commitment to employee development ensures you have access to training and growth opportunities. With a focus on collaboration and community impact, working in Stevenage offers a unique chance to make a meaningful difference in the lives of those we serve.
Contact Details:
Hertfordshire County Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Macmillan Money & More Triage Adviser in Farnham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you feel more confident. Focus on articulating your experience and how it relates to the role of Triage Adviser – remember, they want to see how you can make a difference!
✨Tip Number 3
Tailor your approach! When you apply through our website, make sure to highlight your relevant experience in welfare benefits advice and your ability to communicate effectively with diverse groups. Show them you’re the perfect fit for their team!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be an awesome addition to the Macmillan team!
We think you need these skills to ace Macmillan Money & More Triage Adviser in Farnham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Triage Adviser role. Highlight your experience in welfare benefits advice and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Showcase Your Communication Skills:Since you'll be dealing with a diverse range of people, it's crucial to demonstrate your ability to communicate complex information clearly. Use examples in your application that show how you've effectively communicated with clients or colleagues in the past.
Highlight Your Organisational Skills:This role involves managing a large caseload, so make sure to mention your organisational skills. Share specific instances where you've successfully prioritised tasks or managed multiple responsibilities at once. We love a well-organised candidate!
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Hertfordshire County Council
✨Know Your Stuff
Make sure you brush up on welfare benefits advice, especially around disability benefits and universal credit. Familiarise yourself with the specific challenges faced by people living with cancer, as this will help you demonstrate your understanding during the interview.
✨Showcase Your Communication Skills
Prepare to discuss how you would explain complex benefits issues to a diverse range of people. Think of examples where you've successfully communicated sensitive information, as this role requires excellent presentation skills and the ability to connect with clients.
✨Demonstrate Team Spirit
This position involves working closely with other advisers, so be ready to share experiences that highlight your teamwork abilities. Talk about how you've collaborated in the past to support a common goal, especially in high-pressure situations.
✨Be Ready for Real-Life Scenarios
Expect to be asked about how you would handle specific casework situations. Prepare some examples from your past experience where you’ve managed a large caseload or dealt with challenging cases, showcasing your organisational skills and ability to meet key performance indicators.
