QA SEND Resolutions Manager in England

Starting Salary: £53,806 progressing to £59,497 per annum. Hours: 37 per week. Base Location: Countywide; hybrid working model with at least one day per week in Hertfordshire. Contract type: Permanent. Directorate: Childrens Services.

This is a strategically significant leadership role at the heart of Hertfordshire’s SEND transformation. As the QA SEND Resolutions Manager, you will be instrumental in driving systemic improvement across the local area partnership, ensuring that dispute resolution pathways are not only effective but also a catalyst for continuous learning and service excellence. Operating within the Making SEND Everyone’s Business transformation and investment programme, you will lead the development and implementation of a robust Quality Assurance and Learning Framework, ensuring that insights from dispute resolution are translated into tangible improvements in practice, policy, and outcomes.

Responsibilities

• Provide leadership and oversight of SEND resolution pathways, ensuring learning from feedback, complaints, mediations and tribunals informs service development and drives improvement in policy and practice, aligned with statutory duties and local priorities.
• Produce and present high-quality analytical reports to senior leadership and strategic boards, using data and lived experience to drive evidence-informed decision-making.
• Build and sustain strong multi‑agency partnerships, including working with health partners to share learning and good practice across the Local SEND Partnership.
• Provide line management to a Project Officer and professional oversight to staff involved in resolution processes, ensuring high standards of delivery and accountability.

Essential Requirements

• Educated to degree level or management qualification and to have the relevant professional qualifications and/or equivalent experience (e.g. experience in SEND/QA).
• Experience of working in SEND services in a professional capacity.
• Experience of managing conflict and change.
• Experience of working in a complex multi‑agency environment.
• Knowledge of SEND and the legislative and policy drivers behind the work of Local Authority Children’s Services SEND provision.
• Excellent interpersonal skills; ability to recognise and respond appropriately to situations requiring tactful or diplomatic handling at all levels of the organisation.
• Analytical skills; ability to interpret, summarise and draw conclusions from complex data and quality audits.
• Confident and competent presentation skills for a range of audiences in politically sensitive situations.
• Experience of managing staff through both line management and/or project team arrangements.

Desirable

• Experience of developing and implementing quality assurance processes, including auditing of children and young people’s records.
• Ability to design and implement quality audits of SEND practice across different professional roles.
• Experience of managing projects.
• Experience of developing and planning services.
• Business focus and political awareness; ability to operate in sensitive political environments.

We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.

Disability Confident

We are proud to be Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.

Safeguarding

This role has been identified as requiring a Disclosure & Barring Service (DBS) check.