At a Glance
- Tasks: Support families and young people with disabilities by providing essential information and advice.
- Company: Join a dedicated team within the Children’s Services sector.
- Benefits: Competitive salary, part-time hours, and ongoing training opportunities.
- Other info: Enjoy a supportive work environment with opportunities for personal growth.
- Why this job: Make a real difference in the lives of children and families while developing your skills.
- Qualifications: Strong communication skills and a passion for supporting families are essential.
The predicted salary is between 27694 - 31022 £ per year.
Information and Advice Officer – 0-25 Disability Team
Salary: £27,694 progressing to £31,022 pa pro rata
Location: Countywide, based in Stevenage or Hemel Hempstead
Hours: Part time 18.5 hours
Contract: Permanent
Directorate: Children’s Services
About the Team
We are currently recruiting an Information and Advice Officer to work within the 0-25 Disability Service with children and adults. If you are passionate and committed to supporting children and families to access the right support at the right time and are interested in this area, this is the role for you.
About the Role
As an IAO, you will support families, children and adults up to 25 at the point of contact, offering advice and information on services available universally within 0-25. The signposting of information will support families in need to prevent an escalation of concern. Your work will be underpinned by the principle of improving outcomes for children, young people and their families through communicating with parents and agencies to best understand a child and family’s needs and to contribute towards identifying support services and signposting to these. In addition, you will be communicating via phone with multi‑agency professionals and members of the public, working within a supportive team and receiving full training to help you succeed.
About You
Essential Qualifications- Excellent communication skills, both written and verbal.
- Ability to build rapport with families and professionals during telephone calls.
- Excellent keyboard skills and computer literacy.
- Professional curiosity and organisational skills to ensure work is completed within tight timescales.
- A team player, but also able to work autonomously.
- Understanding of disability and children, adults and family needs.
- Previous experience working with children, families and adults.
Employment and Sponsorship
We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.
Disability Confident
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.
Safeguarding
This role has been identified as requiring a Disclosure & Barring Service (DBS) check.
English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post. For those whose language is a signed language, a sign language interpreter who speaks English to the required standard of fluency will be required.
Information & Advice Officer in England employer: Hertfordshire County Council
As an Information & Advice Officer within the 0-25 Disability Team, you will join a dedicated and supportive environment that prioritises the well-being of children and families. Our commitment to professional development ensures that you will receive comprehensive training and growth opportunities, while our inclusive work culture fosters collaboration and respect. Located in Stevenage or Hemel Hempstead, this role offers the chance to make a meaningful impact in the community, all while enjoying a competitive salary and the benefits of working for a Disability Confident employer.
Contact Details:
Hertfordshire County Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Information & Advice Officer in England
✨Tip Number 1
Network like a pro! Reach out to people in the field of disability services, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your phone skills! Since this role involves communicating with families and professionals over the phone, get comfortable with having those conversations. Role-play with a friend or family member to build your confidence.
✨Tip Number 3
Show your passion! When you get the chance to chat with potential employers, make sure to express your commitment to supporting children and families. Share personal stories or experiences that highlight your dedication to the cause.
✨Tip Number 4
Apply through our website! We want to see your application, so make sure you submit it directly on our site. It’s the best way to ensure your details land in the right hands and get noticed by the hiring team.
We think you need these skills to ace Information & Advice Officer in England
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for supporting children and families shine through. We want to see how committed you are to making a difference in their lives!
Tailor Your Application:Make sure to customise your application to highlight your relevant skills and experiences. We’re looking for excellent communication skills and an understanding of disability needs, so don’t hold back on showcasing these!
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Remember, we’re looking for someone who can communicate effectively, so show us what you’ve got!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Hertfordshire County Council
✨Know Your Stuff
Make sure you understand the role of an Information & Advice Officer and the specific needs of children and families with disabilities. Familiarise yourself with the services available within the 0-25 Disability Team, as well as any relevant legislation or frameworks that guide this work.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and confidently. Consider preparing examples of how you've effectively communicated with families or professionals in the past, especially in challenging situations.
✨Demonstrate Empathy and Understanding
During the interview, convey your passion for supporting children and families. Share personal experiences or insights that highlight your understanding of their needs and how you can help them access the right support at the right time.
✨Prepare Questions
Have a few thoughtful questions ready to ask the interviewers about the team dynamics, training opportunities, and the challenges they face. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
