At a Glance
- Tasks: Drive and assist passengers safely to their destinations with care and professionalism.
- Company: Join a supportive team dedicated to providing essential transport services.
- Benefits: Starting salary of £13.06 per hour, with opportunities for progression.
- Other info: Flexible hours, training provided, and a chance to grow your career.
- Why this job: Make a real difference in the lives of elderly and disabled residents.
- Qualifications: D1 driving licence and experience working with vulnerable adults required.
The predicted salary is between 27100 - 27500 £ per year.
Driver – Passenger Transport/Dial a Ride. Starting salary £13.06 per hour progressing to £13.26. Hours: 37 per week. Location: various locations in Hertfordshire. Contract type: Permanent/Variable. Directorate: Growth & Environment.
Responsibilities include:
- Collecting passengers safely from their homes and transporting them to day centres or community locations with professionalism and care.
- Assisting passengers with mobility, boarding, and use of ramps or lifts.
- Monitoring passenger wellbeing and communicating concerns.
- Completing essential vehicle safety checks to keep the vehicle clean, safe, and road‑ready.
- Returning passengers home at the end of each journey with the same level of care.
- Driving accessible minibus vehicles and following scheduled routes while maintaining safety and professionalism.
- Providing a friendly, reliable door‑to‑door transport service for elderly and disabled residents.
- Recording and reporting vehicle defects, collecting and depositing passenger fares, and keeping accurate journey records.
- Promptly reporting incidents or hazards to the duty manager.
Essential Criteria:
- Full, unrestricted D1 driving licence and experience driving both manual and automatic vehicles.
- Experience or strong ability to work with vulnerable adults and people with disabilities, including mobility or health needs.
- Strong communication and interpersonal skills to liaise with service users and professionals.
- Reliable, punctual, able to work independently and follow scheduled routes.
- Awareness of safeguarding and duty of care, able to observe, respond to, and report concerns about passenger wellbeing.
- Ability to carry out daily vehicle safety checks, maintain cleanliness, safety equipment, and report defects.
- Basic cash‑handling skills for taking payments and recording transactions.
- Physically fit to assist passengers safely, including supporting mobility and handling equipment.
- Confidence as a safe driver with an empathetic and professional approach.
- Willingness to undertake mandatory training, including moving & handling, disability awareness, safeguarding, and first aid.
- Driving assessment required.
Additional Information:
- Disability Confident: This role guarantees an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.
- Safeguarding: The post requires a Disclosure & Barring Service (DBS) check.
- Driving Required: You must be able to drive and travel within Hertfordshire, either by your own vehicle or a company car.
- English Fluency: You must be able to converse in accurate spoken English with the public. Where a signed language is used, a sign language interpreter who speaks English must be provided.
Job profile: This role is within the Operational Services level 4 job profile. Candidates must have established proof of right to work in the UK and are not eligible for sponsorship.
Drivers - Passenger Transport & Dial a Ride employer: Hertfordshire County Council
Join our dedicated team as a Driver in Passenger Transport and Dial a Ride, where you will play a vital role in enhancing the lives of elderly and disabled residents across Hertfordshire. We offer a supportive work culture that prioritises employee wellbeing, with opportunities for professional growth through mandatory training and development. Enjoy a competitive salary, job security, and the satisfaction of providing essential services to your community in a friendly and caring environment.
Contact Details:
Hertfordshire County Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Drivers - Passenger Transport & Dial a Ride
✨Tip Number 1
Get to know the company! Research their values and mission, especially how they support vulnerable adults. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your driving skills and ensure you're comfortable with both manual and automatic vehicles. You want to demonstrate confidence behind the wheel, especially when it comes to transporting passengers safely and professionally.
✨Tip Number 3
Brush up on your communication skills! Being able to connect with passengers and colleagues is key. Think about examples from your past experiences where you've successfully communicated or assisted someone in need.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Drivers - Passenger Transport & Dial a Ride
Some tips for your application 🫡
Show Your Driving Skills:Make sure to highlight your D1 driving licence and any experience you have with both manual and automatic vehicles. We want to see that you're confident behind the wheel and can handle our accessible minibus vehicles with ease.
Emphasise Your People Skills:Since you'll be working with vulnerable adults and people with disabilities, it's crucial to showcase your strong communication and interpersonal skills. Share examples of how you've provided care or support in previous roles to demonstrate your empathy and professionalism.
Be Detail-Oriented:We need someone who can keep accurate journey records and report vehicle defects. Make sure to mention any experience you have with safety checks or cash-handling skills. Attention to detail is key in this role!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get you on board as part of our team!
How to prepare for a job interview at Hertfordshire County Council
✨Know Your Routes
Familiarise yourself with the local area and the specific routes you might be driving. This shows that you're proactive and can navigate efficiently, which is crucial for a role that involves transporting passengers safely.
✨Show Empathy and Communication Skills
Prepare to discuss your experience working with vulnerable adults or people with disabilities. Share specific examples of how you've communicated effectively and provided support in previous roles, as this will highlight your suitability for the job.
✨Safety First!
Be ready to talk about vehicle safety checks and your approach to maintaining a clean and safe vehicle. Mention any relevant experiences where you ensured passenger safety and comfort, as this is a key responsibility in the role.
✨Demonstrate Reliability and Punctuality
Think of examples that showcase your reliability and punctuality. Employers want to know they can count on you to follow scheduled routes and be on time, so share stories that reflect your commitment to these values.
