At a Glance
- Tasks: Supervise a dynamic team and ensure top-notch customer service at Hemel Hempstead Library.
- Company: Join a vibrant community-focused library team in Hemel Hempstead.
- Benefits: Enjoy a competitive salary, part-time hours, and an annual parking permit.
- Other info: Flexible part-time role with opportunities for personal growth and community engagement.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: Experience in customer service and team supervision is essential.
The predicted salary is between 22000 - 25000 € per year.
Overview
Job Title: Customer Service Supervisor - Hemel Hempstead 18.5 hours
Location: Hemel Hempstead
Hours: 18.5 per week (part time, job share)
Salary: £27,693 rising to £31,021 pro rata per annum
Contract Type: Permanent
About the team
This is an exciting opportunity to take on the role of a Customer Service Supervisor at a busy library within a thriving community. As part of the local management team, you will be responsible for the delivery and promotion of all frontline services in Hemel Hempstead Library, ensuring high standards of customer service are maintained at all times. This is a job share role working with a partner Customer Service Supervisor also working 18.5 hours per week. Hemel Hempstead Library is open seven days a week and forms part of a network supporting nearby libraries including Adeyfield, Bovingdon, Kings Langley and Leverstock Green. The library also hosts a CreatorSpace with a range of technologies.
About the role
Hertfordshire’s libraries are hubs for community activities, digital technology access, creative spaces, and wellbeing. Your responsibilities include supervising a large public-facing team, managing daily library operations, staff appraisals, timetabling, training and development, and ensuring high standards of customer service across Hemel Hempstead Library.
As part of Hemel Hempstead’s local management team you will deliver and promote all frontline services and support the community as part of Hertfordshire Libraries’ Inspiring Libraries Strategy. Staff enjoy benefits such as an annual parking permit (£40 per annum) for use of Watergardens car park.
About you
- Experience or knowledge in delivering high-quality customer service and resolving customer queries
- Ability to supervise a team using collaboration and delegation to achieve aims
- Excellent time management and organisational skills to manage workloads alongside supervisory duties
- Skills to support maintaining Health & Safety, property, and training requirements in the workplace
As part of Hemel Hempstead Library’s local management team, you will have the opportunity to support the community and contribute to Hertfordshire Libraries Inspiring Libraries Strategy.
We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship for this role.
This role sits within the Community Services, level COM7 job profile.
For an informal discussion about the role, please contact Library Manager Ross Field or Senior Operations Librarian Ian Pattison on 0300 123 4049.
As part of your application, please upload your most recent CV with up-to-date employment history, including any training/qualifications. Include examples of where you have demonstrated the requirements/criteria to help the panel recognise your skills and abilities. You may add a short covering paragraph to provide more information about your skills, knowledge and experiences.
Additional information
Disability Confident We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.
English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post. For those whose first language is not English, a sign-language interpreter who speaks English to the necessary standard of fluency will be arranged if required. Further information about the legal requirements can be found here.
Customer Service Supervisor - Hemel Hempstead 18.5 hours employer: Hertfordshire County Council
As a Customer Service Supervisor at Hemel Hempstead Library, you will be part of a vibrant community hub that values high-quality customer service and employee development. The role offers flexible part-time hours, a supportive work culture, and opportunities to engage with the local community through various library initiatives. With benefits like an annual parking permit and a commitment to inclusivity, this position is ideal for those seeking meaningful employment in a dynamic environment.
Contact Detail:
Hertfordshire County Council Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Supervisor - Hemel Hempstead 18.5 hours
✨Tip Number 1
Get to know the library and its community! Before your interview, take a stroll around Hemel Hempstead Library and familiarise yourself with its services. This will help you show genuine interest and understanding of the role during your chat.
✨Tip Number 2
Practice your customer service scenarios! Think about how you would handle different situations that might arise in a library setting. We all know that great customer service is key, so be ready to share examples of how you've resolved queries or managed a team.
✨Tip Number 3
Network with current staff! If you can, reach out to people who work at the library or in similar roles. They can give you insider tips on what the team values and what it’s like to work there, which can really help you stand out.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you can easily keep track of your application status and any updates from us.
We think you need these skills to ace Customer Service Supervisor - Hemel Hempstead 18.5 hours
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Supervisor role. Highlight your experience in delivering high-quality customer service and any supervisory roles you've held. We want to see how your skills match what we're looking for!
Showcase Your Skills:In your application, include specific examples of when you've successfully resolved customer queries or managed a team. This helps us understand how you can contribute to maintaining high standards at Hemel Hempstead Library.
Keep It Concise:While we love detail, keep your application clear and concise. Use bullet points where possible to make it easy for us to read through your experiences and qualifications quickly.
Apply Through Our Website:Don't forget to apply through our website! It's the best way to ensure your application gets to us directly. Plus, it shows you're keen on joining our team at StudySmarter!
How to prepare for a job interview at Hertfordshire County Council
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills and experiences. Think of specific examples where you've gone above and beyond to resolve customer queries or improve service. This will show that you understand the importance of high-quality service, which is key for a Customer Service Supervisor.
✨Teamwork Makes the Dream Work
Since you'll be supervising a team, it's crucial to demonstrate your ability to collaborate and delegate effectively. Prepare to discuss how you've successfully managed a team in the past, highlighting any training or development initiatives you've led. This will show that you're ready to take on the responsibilities of this role.
✨Time Management is Key
With 18.5 hours a week, managing your time efficiently is essential. Be ready to talk about how you prioritise tasks and manage workloads, especially when juggling supervisory duties. Share examples of how you've handled busy periods in previous roles to illustrate your organisational skills.
✨Show Your Community Spirit
This role is all about supporting the community, so think about how you've engaged with local initiatives or contributed to community projects in the past. Be prepared to share your ideas on how you can promote the library's services and support Hertfordshire Libraries' Inspiring Libraries Strategy.
