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For Companies At a Glance
- Tasks: Lead a passionate team to deliver exceptional customer service and community activities.
- Company: Join Hertfordshire Libraries, a hub for creativity and community engagement.
- Benefits: Starting salary of £27,694 with progression opportunities and a supportive work environment.
- Other info: Dynamic role with varied activities and excellent growth potential.
- Why this job: Make a real difference in people's lives while developing your career in a vibrant setting.
- Qualifications: Experience in customer service and team supervision is essential.
The predicted salary is between 27694 - 31022 £ per year.
Starting Salary: £27,694 opportunity to progress to £31,022 per annum (pro rata for part time)
Hours: 18.5 - Job share
Location: Bishop's Stortford Library
Contract Type: Permanent
Directorate: Resources
About The Team
Do you want to make a difference in the community and help people to enrich their lives, whilst progressing in a whole new career? Then apply for a job with Hertfordshire Libraries. Hertfordshire’s libraries are more than collections of books. They are hubs for community activities, places to access digital technology, creative spaces, and gateways to reading, information and wellbeing. Our service points include small village libraries, town and city libraries, and performing arts libraries. Hertfordshire Libraries exists to help people to live better lives for longer. All of which means today’s Customer Service Supervisors need to be passionate about proactively helping people of all ages and from all backgrounds as well as being able to lead from the front working alongside the Library Manager.
Bishop’s Stortford Library is situated between a busy market town high street and large green space offering multiple leisure facilities. The library is one of the busiest in the county, well used by the youngest and oldest members of the community - and everyone in between.
Our team is friendly and dedicated, delivering a variety of cultural and learning activities and events to an engaged community. Every day is different, and there will be plenty of opportunities to develop your skills and knowledge.
About The Role
To support the delivery of the Inspiring Libraries 10-year strategy. You will have the skills and abilities to support the Library Manager to actively supervise the team at Bishop’s Stortford Library, including staff timetabling, training and development. You will also support the Library Manager with statistic and financial data, Health & Safety as well as act as the senior on duty as and when required. You will have the ability to compile, maintain and provide effective returns for monthly statistical information. You will also actively engage with the delivery and promotion of all frontline services in the library and outreach activities as required.
Essential
- Experience, or knowledge in, delivering a high level of customer service and resolving customer queries
- Ability to successfully supervise a team, using collaboration and delegation to achieve aims
- Excellent time management skills and organisational skills, being able to manage workloads alongside supervisory responsibilities in a methodical manner
- Skills to support maintaining Health & Safety, Property, and training requirements in the workplace
Desirable
Above all, you will be a reliable and flexible team player who is willing and able to engage with the full range of services, activities, and events that libraries offer. Customer Service Supervisor roles offer successful applicants the opportunity to get involved in a hugely varied range of activities. You will be actively promoting and supporting the use of all our library resources and helping customers to find the information that they need. You will help to deliver a programme of library activities and events, as well as supporting the Library Manager in all aspects of the day to day running of the library. All our Library Customer Service Supervisor roles help to make a positive difference to people’s lives.
We are looking for candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role. This job role is Level 7.
To hear more about this opportunity please contact Elizabeth Basey, Library Manager, Tel: 01279 307467 Email: elizabeth.basey@hertfordshire.gov.uk for an informal discussion about the role.
Interview Date: w/c 1st June 2026
Additional Information
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.
English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required).
Customer Service Supervisor employer: Hertfordshire County Council
Contact Detail:
Hertfordshire County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Supervisor
✨Tip Number 1
Get to know the library and its community! Spend some time visiting Bishop's Stortford Library, chat with staff and patrons, and understand what makes it tick. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local library events. Building relationships can give you insider info and might even lead to a recommendation when you apply through our website.
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and team supervision. Think of examples from your past experiences that highlight your skills and how you can contribute to the library's mission.
✨Tip Number 4
Show your passion for community service! During your interview, express how you can make a positive impact on the lives of library users. Remember, we want someone who’s excited about helping others and promoting library resources!
We think you need these skills to ace Customer Service Supervisor
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through! We want to see how you can make a difference in the community and help enrich lives, so share your experiences that highlight your passion for helping others.
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. We’re looking for someone who can lead a team and manage workloads effectively, so give us examples of how you've done this in the past!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the Customer Service Supervisor role. Remember, we want to know about your relevant experience without wading through unnecessary details.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do, so get clicking!
How to prepare for a job interview at Hertfordshire County Council
✨Know Your Library
Familiarise yourself with the services and activities offered at Bishop's Stortford Library. Understanding the community's needs and how the library meets them will show your passion for the role and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples of how you've successfully resolved customer queries in the past. Highlight your ability to lead a team while maintaining high levels of customer satisfaction, as this is crucial for a Customer Service Supervisor.
✨Demonstrate Team Leadership
Be ready to discuss your experience in supervising teams. Share specific instances where you collaborated and delegated tasks effectively, showcasing your organisational skills and ability to manage workloads.
✨Engage with the Community
Express your enthusiasm for community engagement and outreach activities. Discuss any previous experiences you have in promoting services or events, as this aligns perfectly with the library's mission to enrich lives.