At a Glance
- Tasks: Support public health services by managing referrals and delivering excellent customer service.
- Company: Join Hertfordshire County Council, a dynamic team dedicated to improving community health.
- Benefits: Enjoy flexible working hours, competitive salary, and opportunities for professional development.
- Other info: This role offers remote work options and is open to secondments.
- Why this job: Make a real impact in public health while gaining valuable experience in customer relations.
- Qualifications: Must have a diploma in customer service or related field and strong communication skills.
The predicted salary is between 26000 - 29000 £ per year.
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Join to apply for the Customer Relations Adviser role at Hertfordshire County Council
Job Title: Customer Relations Adviser
Starting Salary: £31,537 progressing to £34,434 per annum (pro rata for part time)
Hours: 37.0
Location: Countywide - Remote/Farnham House, Stevenage
Contract Type: Contract: Fixed term till 31.03.2026 (possible year on year extension from Smoking Grant Funding till March 2029)
Directorate: Public Health
About The Team
Join a dynamic Service Delivery team supporting vital public health services such as stop smoking and health checks. This full-time role (with flexible working and alternate Saturdays) is ideal for someone organised, confident, and passionate about delivering excellent customer service.
About The Role
- Process referrals via phone, email, and text.
- Deliver outstanding customer service to clients and stakeholders.
- Manage referral waitlists and appointment bookings.
- Provide admin support to the wider Health Improvement team.
- Liaise with key partners like GPs, pharmacies, and practice managers.
- Offer smoking cessation support (training provided).
Essential:
- Diploma or equivalent qualification in customer service, health promotion or health and social care
- Strong background in customer service, tele-care, or similar.
- Proficient in Microsoft Office, especially Excel.
- Excellent communication and organisational skills.
This job role is within the Corporate Services, level CORP8 job profile. Please locate this via:
Job profiles - Corporate services
To hear more about this opportunity please contact Karl.Winchester@hertfordshire.gov.uk for an informal discussion about the role.
Interview Date: week commencing 8th September 2025
Please note that this vacancy may close early if we receive a sufficient number of applications
Benefits of working for us
How to apply
As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.
Secondment
This position is open to secondments. If you work for HCC or any other Local Authority and would like to be considered as a Secondment contract, please ensure you complete the Secondment Form as part of your application. If you do not, your application will be considered as a Fixed Term Contract only.
Additional information
Disability Confident
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.
Safeguarding
This role has been identified as requiring a Disclosure & Barring Service (DBS) check.
English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.
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#J-18808-LjbffrCustomer Relations Adviser employer: Hertfordshire County Council
Hertfordshire County Council is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With flexible working arrangements and a commitment to public health, employees can make a meaningful impact while enjoying competitive salaries and opportunities for advancement within the local government framework.
Contact Details:
Hertfordshire County Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relations Adviser
✨Tip Number 1
Familiarise yourself with the public health services offered by Hertfordshire County Council. Understanding their initiatives, especially around smoking cessation and health checks, will help you demonstrate your passion for the role during any discussions.
✨Tip Number 2
Prepare to showcase your customer service skills through real-life examples. Think of specific situations where you've gone above and beyond for a customer, as this will resonate well with the team’s focus on delivering excellent service.
✨Tip Number 3
Brush up on your Microsoft Office skills, particularly Excel. Being proficient in these tools is essential for managing referrals and appointments, so consider doing a quick online course or tutorial to boost your confidence.
✨Tip Number 4
Reach out to Karl Winchester via email for an informal chat about the role. This not only shows your enthusiasm but also gives you a chance to ask questions that can help you tailor your approach when applying.
We think you need these skills to ace Customer Relations Adviser
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is specifically tailored to the Customer Relations Adviser role. Highlight your relevant experience in customer service, tele-care, or health promotion, and ensure you include any qualifications that match the job description.
Showcase Relevant Skills:In your application, provide clear examples of how you've demonstrated excellent communication and organisational skills in previous roles. Use specific situations to illustrate your ability to deliver outstanding customer service.
Craft a Compelling Covering Paragraph:Use the short covering paragraph to summarise your skills, knowledge, and experiences that make you a great fit for the role. Be concise but impactful, and ensure it aligns with the key responsibilities mentioned in the job description.
Proofread Your Application:Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a customer-facing role.
How to prepare for a job interview at Hertfordshire County Council
✨Showcase Your Customer Service Skills
As a Customer Relations Adviser, your ability to deliver outstanding customer service is crucial. Prepare specific examples from your past experiences where you successfully handled customer inquiries or resolved issues. This will demonstrate your competence and passion for the role.
✨Familiarise Yourself with Public Health Services
Since you'll be supporting vital public health services, take some time to research the specific programmes offered by Hertfordshire County Council. Understanding their initiatives, like smoking cessation support, will help you speak confidently about how you can contribute to their goals.
✨Highlight Your Organisational Skills
The role requires managing referral waitlists and appointment bookings, so be ready to discuss how you stay organised in a busy environment. Share any tools or methods you use to prioritise tasks and ensure efficient workflow.
✨Prepare for Communication Scenarios
Excellent communication skills are essential for this position. Think of potential scenarios you might encounter while liaising with GPs, pharmacies, and clients. Practising how you would handle these situations can help you feel more prepared and confident during the interview.
