At a Glance
- Tasks: Ensure transport contracts run smoothly and safely while collaborating with various teams.
- Company: Join a forward-thinking team dedicated to sustainable transport in Hertfordshire.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Dynamic role with the chance to influence transport services across the county.
- Why this job: Make a real difference in your community by ensuring safe and reliable transport services.
- Qualifications: Strong communication, numeracy skills, and a full driving licence required.
The predicted salary is between 34433 - 34433 £ per year.
Starting Salary: £31,536 progressing to £34,433 per annum (pro rata for part time)
Hours: 37
Location: Stevenage - Hybrid - Travel across the county required.
Contract Type: Permanent
Directorate: Growth & Environment
About The Team
The Integrated Passenger Transport Unit is at the heart of delivering accessible, reliable, and environmentally sustainable transport services across Hertfordshire. We support a wide range of residents, including school pupils, older adults, and those with mobility challenges—ensuring they can travel safely and confidently. It is an exciting time for the Integrated Transport unit, as with the population growth in Hertfordshire the demand for passenger transport is at the forefront. The role of contract enforcement officer is an important link between the different teams within the unit, providing on the ground support and expertise.
About The Role
In this dynamic role, you’ll be the eyes and ears on the ground–ensuring our transport contracts run smoothly, safely, and in line with our high standards. You’ll collaborate with a wide range of internal teams and external partners, from transport planners and customer service teams to bus and coach operators, schools, and local stakeholders.
- Carry out enforcement checks to monitor the performance of passenger transport contracts—ensuring punctuality, compliance, and quality.
- Collaborate & influence: work closely with operators and internal teams to gather and report accurate data, recommend improvements, and help enforce penalties for non‑compliance.
- Conduct compliance checks at schools, ensuring drivers and passenger assistants meet DBS and contract standards.
- Use cutting‑edge tracking software to analyse service data and help deploy resources where they’re needed most—making sure every journey counts.
About You
- Ability to work independently, manage your own workload, and adapt to meet team and service needs.
- Strong numeracy, communication, and IT skills.
- A full driving licence, access to transport, with the ability to travel across the county as required.
- Confident communicator with the ability to engage effectively with colleagues at all levels, contractors, and members of the public.
- Strong influencing and customer service skills.
- Experience in investigating and analysing data.
- Contract management processes.
- Experience in the Bus and Coach industry or in a public‑facing role is desirable but not essential.
Requirements
- Disability Confident employer; guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria.
- Disclosure & Barring Service (DBS) check required.
- Driving required.
- English fluency; ability to converse at ease with members of the public and provide advice in accurate spoken English.
Contract Enforcement Officer employer: Hertfordshire County Council
As a Contract Enforcement Officer with the Integrated Passenger Transport Unit in Stevenage, you will be part of a dedicated team committed to delivering accessible and sustainable transport services across Hertfordshire. The company fosters a collaborative work culture that values employee growth, offering opportunities for professional development while ensuring a supportive environment for all staff. With a focus on community impact and a commitment to inclusivity, this role not only provides meaningful work but also allows you to make a real difference in the lives of residents.
Contact Details:
Hertfordshire County Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Contract Enforcement Officer
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Hertfordshire County Council, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Hertfordshire County Council and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Contract Enforcement Officer
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Hertfordshire County Council and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Hertfordshire County Council
✨Get to Know Public Sector Values
Before your interview with Hertfordshire County Council, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Hertfordshire County Council.
