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- Tasks: Provide essential administrative support to the Family Support team and ensure smooth office operations.
- Company: Join a dedicated team making a difference in children's lives in Hertfordshire.
- Benefits: Starting salary of £25,185 with opportunities for progression and a supportive work environment.
- Why this job: Be part of a mission-driven team and gain valuable experience in Children's Services.
- Qualifications: Strong organisational skills, teamwork experience, and proficiency in Microsoft Office required.
- Other info: Dynamic role with potential for career growth and development in a fast-paced environment.
The predicted salary is between 25185 - 26403 £ per year.
Starting Salary: £25,185 with opportunity to progress to £26,403 per annum (pro rata for part time)
Hours: 37.0
Location: Hemel Hempstead - Office Based Role
Contract Type: Permanent
Directorate: Resources
About The Team
Do you enjoy working in a fast-paced environment, providing excellent support to your team? Do you thrive as a team-player and enjoy using your initiative to work independently? Our Business Support Service is looking for highly motivated, enthusiastic, and organised individuals who can ensure that a high level of administrative support is provided to our departments. Our Business Support Service is a centralised unit which has been formed to deliver a co-ordinated, consistent, and high-quality service supporting service delivery across the organisation. Business Support is critical to ensuring our departments can support services to our residents, and if you have great administrative skills and a strong customer focus, you could be part of it. You’ll be working as part of the central Business Support Service with more than 400 colleagues, and you’ll be supporting our departments to ensure they are able to deliver critical services to the residents of Hertfordshire.
About The Role
This role is based at our Family Support Centre at our Greenhills Site, where you will be working with a team of Family Intervention Workers. This role will involve regularly sending letters, taking minutes, and supporting the day to day running of the office and team by ordering of supplies and services. The post holder will be key to ensuring that the team are able to undertake their tasks with the family and will be integral to the smooth running of the office base. This is an opportunity to work with teams who are committed to changing the lives of children and families in Hertfordshire and you will be a key in supporting this work. This could be of interest to someone who is keen to start working within Children’s Services and would like opportunities to see the work of teams firsthand and build their knowledge and skills to progress their careers.
About You
- Essential:
- Proven experience in an administrative or support role
- Excellent organisational and multitasking skills
- Strong communication and interpersonal abilities with a range of audiences
- Proficiency in Microsoft Office Suite and other relevant software
- Experience in working as part of a team in a fast-paced environment
- Ability to plan own work over short timescales for routine or familiar tasks and processes and use your initiative to work independently
- GCSE or Vocational equivalent, strong numeracy, and literacy skills
- Enthusiasm and pride in your work are qualities we welcome
- Desirable:
- Experience in working to tight deadlines and with high accuracy in written correspondence; experience in taking notes would be beneficial
Note: We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role. This job role is within the Business Support Services, level BUS6 job profile.
To hear more about this opportunity please contact diane.pratt@hertfordshire.gov.uk for an informal discussion about the role.
Interview Date: w/c 9th February 2026
Additional information
Disability Confident: We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.
English Fluency: The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.
Business Support Officer - Family Support employer: Hertfordshire County Council
Contact Detail:
Hertfordshire County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Officer - Family Support
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Business Support Officer role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the Family Support Centre and understand their mission. Think about how your skills can contribute to their goals. We want you to shine when you get that chance to impress!
✨Tip Number 3
Practice makes perfect! Get a friend to do mock interviews with you. Focus on showcasing your organisational skills and ability to multitask, as these are key for the role. Confidence is key, so let’s nail it together!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing enthusiastic candidates who are keen to join our team and make a difference in the community!
We think you need these skills to ace Business Support Officer - Family Support
Some tips for your application 🫡
Show Off Your Admin Skills: Make sure to highlight your previous experience in administrative roles. We want to see how you've organised tasks, managed time, and supported teams in the past. Use specific examples to demonstrate your skills!
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to reflect the key responsibilities and skills mentioned in the job description. This shows us you’re genuinely interested in the role.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon and make sure your enthusiasm shines through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at Hertfordshire County Council
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Business Support Officer role and its responsibilities. Familiarise yourself with the job description, especially the key tasks like sending letters and taking minutes. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Show Off Your Organisational Skills
Since this role requires excellent organisational abilities, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritise your workload and ensure accuracy, especially when working under tight deadlines.
✨Communicate Like a Pro
Strong communication skills are essential for this position. Practice articulating your thoughts clearly and confidently. You might even want to rehearse common interview questions with a friend or family member to refine your responses and ensure you can engage effectively with different audiences.
✨Demonstrate Your Team Spirit
As a Business Support Officer, you'll be part of a larger team. Share examples of how you've collaborated with others in previous roles. Highlight your ability to work independently while also being a supportive team player, as this balance is crucial for success in a fast-paced environment.
