At a Glance
- Tasks: Lead a friendly team, support library activities, and help customers find information.
- Company: Join Hertfordshire Libraries, a community hub enriching lives through access to resources and activities.
- Benefits: Enjoy a competitive salary, flexible hours, and the chance to make a real difference.
- Other info: Must be available to work Sundays; applications from UK residents only.
- Why this job: Be part of a vibrant community, enhance your skills, and contribute to people's wellbeing.
- Qualifications: Supervisory experience, excellent communication skills, and proficiency in Microsoft Office required.
The predicted salary is between 19700 - 21800 £ per year.
Assistant Customer Service Supervisor - Stevenage
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Assistant Customer Service Supervisor - Stevenage
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Job Title: Assistant Customer Service Supervisor - Stevenage
Starting Salary: £24,790 opportunity to progress to £27,269 per annum (pro rata for part time)
Hours: 18.5
Location: Stevenage
Contract Type: Permanent
Directorate: Resources
About The Team
Do you want to make a difference in the community and help people to enrich their lives, whilst progressing in a whole new career? Then apply for a job with Hertfordshire Libraries
Hertfordshire’s libraries are more than collections of books. They are hubs for community activities, places to access digital technology, creative spaces, and gateways to reading, information and wellbeing. Our service points include small village libraries, town and city libraries, and performing arts libraries. Hertfordshire Libraries exists to help people to live better lives for longer. All of which means today’s Assistant Customer Service Supervisors need to be passionate about proactively helping people of all ages and from all backgrounds as well as being able to lead from the front working alongside the Library Manager.
About The Role
Stevenage Library
Stevenage is a busy library with a large friendly team providing services to a diverse community. You will ideally have supervisory experience and excellent customer service skills.
This post includes working every Sunday from 11.45 to 16.15. Please see attached rota, please ensure you can work these times before applying.
Assistant Customer Service Supervisor roles offer successful applicants the opportunity to get involved in a hugely varied range of activities. You will be actively promoting and supporting the use of all our library resources and helping customers to find the information that they need. You will help to deliver a programme of library activities and events, as well as supporting the Library Manager in all aspects of the day to day running of the library. All our Library Assistant Customer Service Supervisor roles help to make a positive difference to people’s lives.
Essential
About you
- You will have excellent communication and admin skills and you will be passionate about providing great customer care.
- You will have demonstrable experience in leading a team in a supervisory role, working collaboratively to achieve aims and objectives as set by the Library Manager and wider Library teams.
- You will have excellent time management skills and organisational skills, being able to manage workloads alongside supervisory responsibilities in a methodical manner
- You will be a competent user of Microsoft Packages including Word and Excel in order to collate and present data, and have an ability to support others in using technology.
- Above all, you will be a reliable and flexible team player who is willing and able to engage with the full range of services, activities, and events that libraries offer.
This job role is within the Community Services, level COM6 job profile. Please locate this via:
Job profiles - Community services
To hear more about this opportunity please contact Michelle LLoyd, Library Manager
T: 01438 864792 E: michelle.lloyd@hertfordshire.gov.uk
for an informal discussion about the role.
Interview Date: 17th September 2025
Benefits of working for us
How to apply
As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.
Additional information
Disability Confident
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.
English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.
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#J-18808-LjbffrAssistant Customer Service Supervisor - Stevenage employer: Hertfordshire County Council
Hertfordshire County Council is an exceptional employer, offering a supportive work culture that prioritises community engagement and personal development. As an Assistant Customer Service Supervisor in Stevenage, you will enjoy a competitive salary, flexible working hours, and the opportunity to make a meaningful impact on the lives of local residents while advancing your career in a dynamic library environment. With a commitment to employee growth and a diverse range of activities, this role provides a fulfilling pathway for those passionate about customer service and community support.
Contact Details:
Hertfordshire County Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Customer Service Supervisor - Stevenage
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Hertfordshire County Council and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Hertfordshire County Council and let us see your personality shine through!
We think you need these skills to ace Assistant Customer Service Supervisor - Stevenage
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Hertfordshire County Council.
Get Familiar with Our Brand:Before applying, take some time to learn about Hertfordshire County Council and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Hertfordshire County Council
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Hertfordshire County Council.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Hertfordshire County Council will surely appreciate.
