At a Glance
- Tasks: Support the Library Manager and supervise a dynamic team in delivering excellent customer service.
- Company: Harpenden Library, a vibrant community hub with a focus on inspiring visitors.
- Benefits: Competitive salary, permanent contract, and opportunities for career progression.
- Other info: Flexible working hours and a supportive environment for personal development.
- Why this job: Join a passionate team and make a real difference in your community through library services.
- Qualifications: Strong communication skills and experience in a supervisory role are essential.
The predicted salary is between 25583 - 25583 £ per year.
- Job Title
- Assistant Customer Service Supervisor – Harpenden Library
- Location
- Harpenden Library (with limited duty shifts at St Albans Library)
- Hours
- 33 hours per week
- Salary
- £25,583 per annum (pro rata for part time), opportunity to progress to £28,142
- Contract Type
- Permanent
Responsibilities
- Support the Library Manager in actively supervising the team, including staff timetabling, training and development.
- Assist with the delivery and promotion of all frontline services in the library.
- Provide service and administrative support as directed by members of the Area Management Team.
- Ensure all staff actively promote the library to customers as part of the Inspiring Libraries: My Space strategy.
- Contribute to the strategy ambition of attracting more visitors through outreach and promotional activities.
- Support staff appraisals and act as senior on duty when required.
- Compile, maintain and provide effective returns for monthly financial and statistical information.
Essential Qualifications and Skills
- Excellent communication and administrative skills with a passion for great customer care.
- Demonstrable experience in a supervisory role, leading a team to achieve aims and objectives set by the Library Manager.
- Excellent time management and organisational skills, able to manage workloads alongside supervisory responsibilities in a methodical manner.
- Competent user of Microsoft Office suite (Word, Excel) and ability to support others using technology.
Desirable Qualifications and Skills
- Reliable and flexible team player willing to engage with the full range of services, activities, and events that libraries offer.
- Equal Opportunities
We are a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.
English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post.
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Contact Details:
Hertfordshire County Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Customer Service Supervisor - Harpenden Library
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hertfordshire County Council. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hertfordshire County Council before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Assistant Customer Service Supervisor - Harpenden Library
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hertfordshire County Council:Your cover letter is your chance to shine! Tell us why you want to work at Hertfordshire County Council specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hertfordshire County Council!
How to prepare for a job interview at Hertfordshire County Council
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
