Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a friendly team, support library activities, and help customers find information.
- Company: Join Hertfordshire Libraries, a community hub enriching lives through access to resources and activities.
- Benefits: Enjoy a competitive salary, flexible hours, and the chance to make a real difference.
- Why this job: Be part of a vibrant community, enhance your skills, and contribute to people's wellbeing.
- Qualifications: Supervisory experience, excellent communication skills, and proficiency in Microsoft Office required.
- Other info: Part-time role with Sunday shifts; must reside in the UK.
The predicted salary is between 19700 - 21800 ÂŁ per year.
Assistant Customer Service Supervisor – Stevenage
Join to apply for the Assistant Customer Service Supervisor – Stevenage role at Hertfordshire County Council
Assistant Customer Service Supervisor – Stevenage
3 days ago Be among the first 25 applicants
Join to apply for the Assistant Customer Service Supervisor – Stevenage role at Hertfordshire County Council
Get AI-powered advice on this job and more exclusive features.
Job Title: Assistant Customer Service Supervisor – Stevenage
Starting Salary: ÂŁ24,790 opportunity to progress to ÂŁ27,269 per annum (pro rata for part time)
Hours: 18.5
Location: Stevenage
Contract Type: Permanent
Directorate: Resources
About The Team
Do you want to make a difference in the community and help people to enrich their lives, whilst progressing in a whole new career? Then apply for a job with Hertfordshire Libraries
Hertfordshire’s libraries are more than collections of books. They are hubs for community activities, places to access digital technology, creative spaces, and gateways to reading, information and wellbeing. Our service points include small village libraries, town and city libraries, and performing arts libraries. Hertfordshire Libraries exists to help people to live better lives for longer. All of which means today’s Assistant Customer Service Supervisors need to be passionate about proactively helping people of all ages and from all backgrounds as well as being able to lead from the front working alongside the Library Manager.
About The Role
Stevenage Library
Stevenage is a busy library with a large friendly team providing services to a diverse community. You will ideally have supervisory experience and excellent customer service skills.
This post includes working every Sunday from 11.45 to 16.15. Please see attached rota, please ensure you can work these times before applying.
Assistant Customer Service Supervisor roles offer successful applicants the opportunity to get involved in a hugely varied range of activities. You will be actively promoting and supporting the use of all our library resources and helping customers to find the information that they need. You will help to deliver a programme of library activities and events, as well as supporting the Library Manager in all aspects of the day to day running of the library. All our Library Assistant Customer Service Supervisor roles help to make a positive difference to people’s lives.
Essential
About you
- You will have excellent communication and admin skills and you will be passionate about providing great customer care.
- You will have demonstrable experience in leading a team in a supervisory role, working collaboratively to achieve aims and objectives as set by the Library Manager and wider Library teams.
- You will have excellent time management skills and organisational skills, being able to manage workloads alongside supervisory responsibilities in a methodical manner
- You will be a competent user of Microsoft Packages including Word and Excel in order to collate and present data, and have an ability to support others in using technology.
Desirable
- Above all, you will be a reliable and flexible team player who is willing and able to engage with the full range of services, activities, and events that libraries offer.
We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.
This job role is within the Community Services, level COM6 job profile. Please locate this via:
Job profiles – Community services
To hear more about this opportunity please contact Michelle LLoyd, Library Manager
T: 01438 864792 E: michelle.lloyd@hertfordshire.gov.uk
for an informal discussion about the role.
Interview Date: 17th September 2025
Benefits of working for us
How to apply
As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.
Additional information
Disability Confident
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.
English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Part-time
Job function
-
Job function
Other
-
Industries
Government Administration
Referrals increase your chances of interviewing at Hertfordshire County Council by 2x
Sign in to set job alerts for “Customer Service Assistant” roles.
St Albans, England, United Kingdom 2 weeks ago
Amersham, England, United Kingdom 2 weeks ago
Harrow, England, United Kingdom 4 days ago
Biggleswade, England, United Kingdom 1 week ago
Hatfield, England, United Kingdom 1 month ago
Cambridge, England, United Kingdom 1 week ago
Shefford, England, United Kingdom 1 week ago
Dunstable, England, United Kingdom 9 months ago
Loughton, England, United Kingdom 2 weeks ago
St Albans, England, United Kingdom 5 days ago
Watford, England, United Kingdom 9 hours ago
Cambridge, England, United Kingdom 2 weeks ago
Hemel Hempstead, England, United Kingdom 2 weeks ago
St Albans, England, United Kingdom 1 month ago
Watford, England, United Kingdom 6 days ago
Leighton Buzzard, England, United Kingdom 3 weeks ago
Harlow, England, United Kingdom 6 days ago
Hatfield, England, United Kingdom 1 week ago
Croydon, England, United Kingdom 2 days ago
Watford, England, United Kingdom 2 months ago
Kempston, England, United Kingdom 3 weeks ago
Harlow, England, United Kingdom 6 days ago
Biggleswade, England, United Kingdom 4 days ago
Shefford, England, United Kingdom 1 week ago
Cambridge, England, United Kingdom 1 week ago
Bedford, England, United Kingdom 1 week ago
Croydon, England, United Kingdom 2 weeks ago
St Neots, England, United Kingdom 1 week ago
Watford, England, United Kingdom 3 weeks ago
Regional Manager – IAM Operations @MMCTech [hybrid] Cluj Napoca
Bedford, England, United Kingdom 1 week ago
Manager Designates – Electrical wholesale – Multiple locations
Hemel Hempstead, England, United Kingdom 6 days ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Assistant Customer Service Supervisor employer: Hertfordshire County Council
Contact Detail:
Hertfordshire County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Customer Service Supervisor
✨Tip Number 1
Familiarise yourself with the services and resources offered by Hertfordshire Libraries. Understanding their community initiatives and how they engage with the public will help you demonstrate your passion for customer service during any discussions.
✨Tip Number 2
Highlight your supervisory experience in previous roles. Be prepared to discuss specific examples of how you've led a team, resolved conflicts, or improved customer satisfaction, as these are key aspects of the Assistant Customer Service Supervisor position.
✨Tip Number 3
Showcase your organisational skills by preparing for potential scenarios you might face in the role. Think about how you would manage workloads, support library activities, and ensure excellent customer service, as this will reflect your readiness for the job.
✨Tip Number 4
Engage with the local community before your interview. Attend library events or volunteer at community activities to gain insights into the needs of the patrons, which will not only enrich your understanding but also demonstrate your commitment to the role.
We think you need these skills to ace Assistant Customer Service Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your supervisory experience and excellent customer service skills. Use specific examples that demonstrate how you've led a team and achieved objectives in previous roles.
Craft a Compelling Covering Paragraph: In your application, include a short covering paragraph that showcases your passion for community service and your ability to engage with diverse groups. Mention any relevant experiences that align with the role's requirements.
Highlight Relevant Skills: Emphasise your communication, time management, and organisational skills in your application. Provide examples of how you've effectively managed workloads while supervising others, as this is crucial for the Assistant Customer Service Supervisor role.
Proofread Your Application: Before submitting, carefully proofread your application to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key in customer service roles.
How to prepare for a job interview at Hertfordshire County Council
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping people and providing excellent customer care. Share specific examples from your past experiences where you went above and beyond to assist customers.
✨Demonstrate Leadership Skills
Since the role involves supervisory responsibilities, be prepared to discuss your leadership experience. Highlight instances where you successfully led a team or managed a project, focusing on how you motivated others and achieved goals.
✨Familiarise Yourself with Library Services
Research Hertfordshire Libraries and understand the range of services they offer. Be ready to discuss how you can contribute to promoting these services and engaging with the community during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and customer service skills. Practice responding to hypothetical scenarios related to library services, such as handling difficult customers or organising events.