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For Companies At a Glance
- Tasks: Coordinate daily operations for a transport service, managing drivers and customer queries.
- Company: Join a passionate team dedicated to improving local community transport.
- Benefits: Competitive salary, hybrid working, and opportunities for career development.
- Why this job: Make a real impact on community access to essential services while developing your skills.
- Qualifications: Strong communication skills, tech-savvy, and a D1 driving licence required.
- Other info: Flexible working hours in a supportive environment with growth potential.
The predicted salary is between 31536 - 34433 £ per year.
Job details
- Job Title: DRT Fleet Co-Ordinator
- Starting Salary: £31,536 progressing to £34,433 per annum (pro rata for part time)
- Hours: 37
- Location: Stevenage – Hybrid Working, Ability to travel to Stevenage and other locations within the county when required.
- Contract Type: Fixed Term until 30/09/2027
- Directorate: Growth & Environment
About The Team
We are looking for a passionate individual to join our growing team, where you’ll help deliver meaningful transport projects that improve access to healthcare, education, employment, and leisure for local communities. If you\’re ready to make a real impact and develop your career in a fast-paced, supportive environment, we’d love to hear from you.
About The Role
This position requires flexible working arrangements, working for a service that operates 7 days a week, with office, on-site and home working involved, based on the needs of the service.
You will oversee and co-ordinate the daily shift operations for the HertsLynx Demand Responsive Transport (DRT) service in North & East of Hertfordshire, including driver management, customer service management and fleet operations.
- Oversee and coordinate driver rotas/shift patterns and ensure the service is fully staffed accounting for holiday and possible sick days.
- Tackling complex operational and logistical issues
- Using a digital technology software to optimise routes and bookings
- Ensuring vehicle maintenance programme is upheld and liaise with the fleet management team to report and organise any repairs that may need to be done.
- Act as main point of contact for customer services, monitoring the customer support inbox and responding to any customer queries via phone or email. Including taking bookings via the phone line.
The DRT Fleet Co-ordinator will be an integral part of the HertsLynx operations, and will contribute to creating a cleaner, greener and more sustainable Hertfordshire. We are looking for a confident individual, capable of using their initiative to work effectively in some complex and challenging situations.
About You
Essential
- Excellent communication skills to deal with a wide range of customers and service users, both written and oral skills
- Ability to work in a team as well as independently
- Confident and competent with technology
- Good time management and organisational skills
- D1 licence
We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.
This job role is within the Community Services, level COM8 job profile. Please locate this via: Job profiles – Community services
To hear more about this opportunity please contact peter.nagy@hertfordshire.gov.uk for an informal discussion about the role.
Interview Date: TBC
Secondment
This position is open to secondments. If you work for HCC or any other Local Authority and would like to be considered as a Secondment contract, please ensure you complete the Secondment Form as part of your application. If you do not, your application will be considered as a Fixed Term Contract only.
Disability & Driving / English
- Disability Confident: We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.
- Driving Required: You’ll need to have the ability to drive and/or travel around Hertfordshire, either using your own mode of transport or a company car to travel to other locations.
- English Fluency: The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required).
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DRT Fleet Co-Ordinator employer: Hertfordshire County Council
Contact Detail:
Hertfordshire County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land DRT Fleet Co-Ordinator
✨Tip Number 1
Network like a pro! Reach out to people in the transport and logistics sector, especially those who work in roles similar to the DRT Fleet Co-Ordinator. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by researching the company and its projects. Show us you’re passionate about improving access to healthcare and education in local communities. Tailor your answers to reflect how your skills can make a real impact!
✨Tip Number 3
Practice your communication skills! Since this role involves dealing with a wide range of customers, being able to articulate your thoughts clearly is key. Try mock interviews with friends or family to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace DRT Fleet Co-Ordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the DRT Fleet Co-Ordinator role. Highlight your relevant experience in transport management and customer service, as well as any tech skills that align with the job description.
Show Off Your Communication Skills: Since excellent communication is key for this role, use your application to demonstrate your written skills. Keep it clear and concise, and don’t forget to showcase any experience dealing with customers or managing teams.
Be Organised: Time management and organisational skills are essential for this position. In your application, mention specific examples of how you've successfully managed schedules or coordinated projects in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Hertfordshire County Council
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the DRT Fleet Co-Ordinator role. Familiarise yourself with the responsibilities like managing driver rotas and tackling operational issues. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since this role involves dealing with a wide range of customers, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in previous roles, especially in challenging situations. This will demonstrate your ability to handle customer queries and maintain excellent service.
✨Be Tech-Savvy
The job requires using digital technology for route optimisation and bookings. Brush up on any relevant software or tools you might encounter. If you have experience with similar systems, be ready to discuss how you used them to improve operations in past roles.
✨Demonstrate Flexibility and Initiative
This position demands flexibility due to its varied working hours and locations. Think of examples where you've successfully adapted to changing circumstances or taken the initiative to solve problems. Highlighting these traits will show that you're well-suited for the fast-paced environment of the DRT service.
