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- Tasks: Lead a friendly team, support library activities, and help customers find information.
- Company: Join Hertfordshire Libraries, a community hub enriching lives through access to resources and activities.
- Benefits: Enjoy a competitive salary, flexible hours, and the chance to make a real difference.
- Why this job: Be part of a vibrant community, enhance your skills, and contribute to people's wellbeing.
- Qualifications: Supervisory experience, excellent communication skills, and proficiency in Microsoft Office required.
- Other info: Must be available to work Sundays; applications from UK residents only.
The predicted salary is between 19700 - 21800 ÂŁ per year.
Assistant Customer Service Supervisor – Stevenage
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Assistant Customer Service Supervisor – Stevenage
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Job Title: Assistant Customer Service Supervisor – Stevenage
Starting Salary: ÂŁ24,790 opportunity to progress to ÂŁ27,269 per annum (pro rata for part time)
Hours: 18.5
Location: Stevenage
Contract Type: Permanent
Directorate: Resources
About The Team
Do you want to make a difference in the community and help people to enrich their lives, whilst progressing in a whole new career? Then apply for a job with Hertfordshire Libraries
Hertfordshire’s libraries are more than collections of books. They are hubs for community activities, places to access digital technology, creative spaces, and gateways to reading, information and wellbeing. Our service points include small village libraries, town and city libraries, and performing arts libraries. Hertfordshire Libraries exists to help people to live better lives for longer. All of which means today’s Assistant Customer Service Supervisors need to be passionate about proactively helping people of all ages and from all backgrounds as well as being able to lead from the front working alongside the Library Manager.
About The Role
Stevenage Library
Stevenage is a busy library with a large friendly team providing services to a diverse community. You will ideally have supervisory experience and excellent customer service skills.
This post includes working every Sunday from 11.45 to 16.15. Please see attached rota, please ensure you can work these times before applying.
Assistant Customer Service Supervisor roles offer successful applicants the opportunity to get involved in a hugely varied range of activities. You will be actively promoting and supporting the use of all our library resources and helping customers to find the information that they need. You will help to deliver a programme of library activities and events, as well as supporting the Library Manager in all aspects of the day to day running of the library. All our Library Assistant Customer Service Supervisor roles help to make a positive difference to people’s lives.
Essential
About you
- You will have excellent communication and admin skills and you will be passionate about providing great customer care.
- You will have demonstrable experience in leading a team in a supervisory role, working collaboratively to achieve aims and objectives as set by the Library Manager and wider Library teams.
- You will have excellent time management skills and organisational skills, being able to manage workloads alongside supervisory responsibilities in a methodical manner
- You will be a competent user of Microsoft Packages including Word and Excel in order to collate and present data, and have an ability to support others in using technology.
Desirable
- Above all, you will be a reliable and flexible team player who is willing and able to engage with the full range of services, activities, and events that libraries offer.
We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.
This job role is within the Community Services, level COM6 job profile. Please locate this via:
Job profiles – Community services
To hear more about this opportunity please contact Michelle LLoyd, Library Manager
T: 01438 864792 E: michelle.lloyd@hertfordshire.gov.uk
for an informal discussion about the role.
Interview Date: 17th September 2025
Benefits of working for us
How to apply
As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.
Additional information
Disability Confident
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.
English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.
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Assistant Customer Service Supervisor - Stevenage employer: Hertfordshire County Council
Contact Detail:
Hertfordshire County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Customer Service Supervisor - Stevenage
✨Tip Number 1
Familiarise yourself with the services offered by Hertfordshire Libraries. Understanding their community role and the various activities they host will help you demonstrate your passion for customer service during interviews.
✨Tip Number 2
Highlight any previous supervisory experience you have, especially in customer-facing roles. Be prepared to discuss specific examples of how you've led a team and improved customer satisfaction.
✨Tip Number 3
Brush up on your Microsoft Office skills, particularly Excel and Word. Being able to present data effectively and assist others with technology will be crucial in this role.
✨Tip Number 4
Prepare to discuss your time management and organisational skills. Think of instances where you've successfully balanced multiple responsibilities, as this will be key in managing workloads alongside supervisory duties.
We think you need these skills to ace Assistant Customer Service Supervisor - Stevenage
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your supervisory experience and excellent customer service skills. Use specific examples that demonstrate how you've led a team and provided great customer care.
Craft a Compelling Covering Paragraph: In your application, include a short covering paragraph that showcases your passion for helping the community and your relevant skills. This is your chance to stand out and give a personal touch to your application.
Highlight Relevant Experience: When detailing your employment history, focus on roles where you had supervisory responsibilities or worked in customer service. Mention any specific achievements or initiatives you led that improved service delivery.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Hertfordshire County Council
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping people and providing excellent customer service. Share specific examples from your past experiences where you went above and beyond to assist customers, as this aligns perfectly with the role's requirements.
✨Demonstrate Leadership Skills
Since the position involves supervisory responsibilities, be prepared to discuss your leadership style. Provide examples of how you've successfully led a team, resolved conflicts, or motivated colleagues in previous roles.
✨Familiarise Yourself with Library Services
Research Hertfordshire Libraries and understand their services and community impact. Being knowledgeable about their resources will help you answer questions confidently and show that you're genuinely interested in the role.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during the interview. Think about potential challenges you might encounter in the role and how you would handle them. This will demonstrate your problem-solving skills and readiness for the job.