Force
Hertfordshire Constabulary
HIDDEN - Role Type
Police Staff
Contract Duration
Permanent
Contract Type
Full Time
Department
Prevention, Ops & Force Comms
Location
Hatfield
Grade
A3
Salary
£28,071
Please note, if this is a paid role and the role is part time then the salary quoted will be pro rata based on the hours worked per annum.
Allowance
Shift Allowance
Shift allowance additional pay point
5
Hours / Week
37
Closing Date
08/01/2026, 23:55
Job Description
VACANCY DETAILS:
Looking for a rewarding and challenging career in a vital policing environment? We are currently searching for a highly organised and customer focused Station Reception Officer to join our team.
As the Station Reception Officer, you will be the face of Hertfordshire Constabulary, providing outstanding customer service to both internal and external stakeholders and ensuring that all visitors are greeted with warmth and professionalism. You will be responsible for face-to-face and telephone public access, giving information and assistance to members of the public, as well as administering some enforcement processes and oversee the storing, safekeeping and movement of evidence.
You will be managing enquiries in relation to property, returning property to its owner and sending unclaimed items to auction or charity. You will be using an IT system, so accurate keyboard skills are essential.
At times you will find yourself working under pressure, so you must be able to organise and prioritise effectively.
The successful candidate will be required to work a shift system involving evening and weekend working. The post holder may be required to work from different locations other than the home police station of Hatfield/Watford/Stevenage, therefore, a full driving licence and own transport is essential.
If you are interested in a challenging and rewarding role, then apply today We look forward to hearing from you.
For further information or an informal discussion please contact Anne Thomson or Claire Boot -
For the purposes of the application, you will be expected to provide evidence against the four personal qualities below and the entry requirements:
- We are emotionally aware
- We take ownership
- We are collaborative
- We deliver, support and inspire
Please note, if you are shortlisted for interview you will be expected to evidence against all personal qualities and the entry requirements stipulated in the role profile.
SHIFT WORK
Due to this role involving shift work, the successful candidate will be required to undergo a health assessment by the Occupational Health and Safety Department.
Additional Advert Information
- Internal Applicants
To apply for this role, internal applicants must have successfully completed their probationary period.
If you qualify as an internal candidate within the advertising force, you may upload either your CV or the internal role summary form attached to this advert. - Vetting Process
Please note that, as part of the vetting process, the BCH Vetting Unit may need to contact your current line manager for a Supervisor Appraisal. This requirement aligns with the 2025 National Guidelines for Vetting (APP
Examples of when this may apply include: - Transferring to another force
- Renewing vetting clearance
- Moving into a role requiring MV clearance (even if you currently hold MV clearance)
- Moving into or working in a role involving close contact with vulnerable individuals
If any of the above apply to you, please expect your line manager to be contacted when you submit your vetting application.
- Redeployment and Redundancy
This vacancy is open to employees at risk of redundancy and will remain available to redeployees until a final offer has been agreed and accepted.
Redeployees at risk of redundancy will take priority over all other applicants at any stage of the recruitment process. If successful, redeployees will remain on their home force\'s terms and conditions. - Role Profile
We recommend downloading and saving a copy of the role profile, as it will no longer be accessible once the advert closes. - Commitment to Inclusion
As a Disability Confident Leader, we are committed to creating an inclusive workplace where everyone feels respected, valued, and able to be themselves. We provide workplace adjustments wherever needed so that all colleagues can thrive.
If you have a disability and meet the minimum criteria for the role, you will be guaranteed an interview under the Offer an Interview Scheme.
Help us deliver outstanding policing for everyone.
We believe that to serve our communities effectively, we need people from all backgrounds, bringing a wide range of life and professional experiences. This helps us reflect the communities we serve and ensures we deliver the best possible service.
Why Choose a Career in Policing?
Hertfordshire Constabularyis recognised as a pioneering and forward-thinking service, responsible for policing a large, diverse, and multicultural population.
If you\'re looking for a meaningful and rewarding career—where you can make a real difference, take on new challenges, and gain a wide variety of experiences—then we want to hear from you.
What We Offer
We\'re proud to support our people with a comprehensive benefits package, including:
- Pension Schemes: Access to the Local Government Pension Scheme, with employer contributions and death-in-service benefits.
- Generous Annual Leave: 24 to 33 days (depending on rank and length of service).
- Sick Pay: Up to six months full pay and six months half pay (depending on service).
- Family Leave: Occupational maternity, adoption, and paternity pay (depending on service).
- Carers and Discretionary Leave
- Flexible Working: Including compressed hours, flexible shifts, job sharing, annualised hours, and agile working (role dependent).
- Wellbeing Support: Local wellbeing teams, on-site gym facilities and exercise classes (location dependent).
- Sports & Social Clubs: Enjoy discounts, trips, and events through our dedicated clubs.
- Cycle to Work Scheme
- Blue Light Card App: Option to sign up for discounts in-store and online for emergency service workers.
- Financial Support: Access to Police Mutual for savings plans, insurance, loans, and independent financial advice.
- Employee Assistance Programme: Confidential support for personal and professional wellbeing.
- Staff Support Networks: Including groups for Black and Minority Ethnic colleagues, LGBTQ+ colleagues, disability awareness, menopause support, faith-based groups, and more.
- Trade Union Membership: Access to UNISON.
- Career Development: Opportunities for progression, promotion, and leadership training.
Equality, Diversity & Inclusion
We are committed to building a workforce that is inclusive and truly representative of the communities we serve. We welcome applications from individuals of all backgrounds, especially those currently under-represented in policing, including:
- Black, Asian and Minority Ethnic communities
- People of all ages and abilities
- All faiths and religions
- LGBTQ+ communities
- Individuals from disadvantaged or marginalised backgrounds
All applications are assessed fairly and based on the evidence you provide and your suitability for the role.
Disability Confident Logo
Recruitment and Selection Policy
Internal applicants who are at risk of redundancy or in need of redeployment and pass the selection process, will be offered the role over the remaining internal and external applicants.
Police Barred and Advisory Lists
Individuals placed on the Police Barred and Advisory lists will not be considered for employment by the police for a minimum of 5 years from the date of listing in the case of gross misconduct, or 3 years from the date of listing in the case of poor performance.
Vetting and Safeguarding
We are committed to safeguarding and operate safer recruitment processes, to ensure a police service that employees are proud to work for because they feel safe, valued and part of a happy and supportive work environment. All employees and volunteers therefore will be subject to background checks including vetting and references.
Station Enquiry Officer - – 128KB Opens in a new window
Hertfordshire Constabulary recognises the growing use of AI tools in preparing job applications. While these tools can support you in expressing your skills and experience more effectively, their use must align with the principles of honesty, integrity, originality, and personal accountability. We want to learn about you and your own personal experiences and how these make you suitable for the role, this will be assessed throughout the recruitment process including at interview, which AI cannot replace. Please click HERE to find out more about the acceptable and unacceptable uses of AI in our recruitment process.
