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- Tasks: Answer emergency and non-emergency calls, directing resources across the County.
- Company: Join Hertfordshire Constabulary, dedicated to protecting the public and ensuring safety.
- Benefits: Enjoy a competitive salary, extensive training, and a dynamic work environment.
- Why this job: Make a real impact in your community while developing valuable skills in a supportive team.
- Qualifications: No specific qualifications required; just bring your compassion, patience, and problem-solving skills.
- Other info: Flexible shift patterns cover 24/7, with opportunities for career progression.
The predicted salary is between 34329 - 40893 £ per year.
Calls can come at any time, so there is a core shift pattern which covers 24 hours a day, 7 days a week. Our Communications Operators answer emergency and non-emergency calls and direct resources across the County.
As one of the team, you’ll receive extensive training and on-the-job support to prepare you for the challenging variety of calls and roles ahead. No matter what type of call comes in, your compassion, patience and professionalism must remain and that means thinking on your feet whilst providing reassurance and obtaining the relevant information to enable the correct deployment of appropriate police responses as necessary.
In return we will offer you an attractive salary and a busy operational role where you can play a key part in protecting the public from harm. The starting salary for this role, including shift allowance, is £34,329, increasing to £40,893 after 3 years.
The application process involves an application form, an assessment (including a typing test) and if successful at assessment an interview. We are recruiting for a pool of people for intakes over the next six to twelve months.
As a part of the application, you will have to provide answers to below questions in 200 words each:
- What attracted you to becoming a Communications Operator with Hertfordshire Constabulary?
- What personal qualities/values, skills and knowledge do you possess that would support you within your role as a Communications Operator? (e.g., integrity, IT skills, customer service, problem solving etc.)
- If successful, what duties do you think you will carry out as a Communications Operator?
Applications will be shortlisted on a weekly basis. To find out more about the role, please e-mail the FCR recruitment team at fcrtrainingteam@herts.police.uk or the vacancy manager Jessica Parkin on jessica.parkin@herts.police.uk.
Communications Operator - Police Force Control Room employer: Hertfordshire Constabulary
Contact Detail:
Hertfordshire Constabulary Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Communications Operator - Police Force Control Room
✨Tip Number 1
Familiarise yourself with the types of calls you might receive as a Communications Operator. Understanding emergency protocols and common scenarios can help you respond effectively during the assessment and interview.
✨Tip Number 2
Practice your typing skills to ensure you can complete the typing test with confidence. Use online typing tests to improve your speed and accuracy, as this will be crucial in handling calls efficiently.
✨Tip Number 3
Demonstrate your compassion and professionalism during the interview by sharing relevant experiences. Think of examples where you've handled stressful situations or provided excellent customer service, as these qualities are essential for the role.
✨Tip Number 4
Research Hertfordshire Constabulary and their values. Being able to articulate why you want to work specifically with them and how your personal values align with theirs can set you apart from other candidates.
We think you need these skills to ace Communications Operator - Police Force Control Room
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Communications Operator. Familiarise yourself with the job description and think about how your skills align with the requirements.
Craft Thoughtful Responses: For the application questions, take your time to reflect on your motivations and experiences. Write clear and concise answers, ensuring each response is around 200 words, highlighting your relevant qualities and skills.
Showcase Relevant Skills: In your application, emphasise skills such as problem-solving, customer service, and IT proficiency. Provide specific examples from your past experiences that demonstrate these abilities in action.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Hertfordshire Constabulary
✨Understand the Role
Make sure you have a clear understanding of what a Communications Operator does. Familiarise yourself with the responsibilities, such as handling emergency calls and directing resources. This will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Showcase Your Skills
Highlight your personal qualities and skills that are relevant to the position. Focus on traits like compassion, patience, and problem-solving abilities. Be prepared to provide examples from your past experiences that showcase these skills in action.
✨Prepare for Scenario Questions
Expect scenario-based questions during the interview. These may involve handling difficult calls or making quick decisions under pressure. Practice responding to hypothetical situations to show how you would remain calm and professional while providing reassurance to callers.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask thoughtful questions about the team dynamics, training process, or the types of calls you might handle. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
