At a Glance
- Tasks: Register life events and conduct ceremonies with professionalism and empathy.
- Company: Join the Stevenage Register Office, serving the North Hertfordshire community.
- Benefits: Competitive salary, flexible hours, and opportunities for career growth.
- Other info: Dynamic role with varied appointments and a supportive team environment.
- Why this job: Make a meaningful impact by supporting people during significant life moments.
- Qualifications: Strong communication skills, IT proficiency, and experience in customer service.
The predicted salary is between 35570 - 35570 £ per year.
Working Hours: 30.0
Location: Stevenage Register Office
Salary: £32,578.08 progressing to £35,570 per annum (pro rata for part time)
Hours: 30 Monday, Tuesday, Wednesday and Thursday. Weekend working paid at an additional rate is desired. Hours 8:30 to 5pm.
About the team:
Stevenage Register Office serves the North Hertfordshire community by the provision of registering life events for all of our residents. We provide Marriage and Civil Partnership ceremonies for any customers wishing to hold their ceremony in Hertfordshire. New citizens who have chosen to hold their Citizenship ceremony in Hertfordshire are welcome to book either a private or group ceremony with us.
The role of a Registrar is critical in ensuring that life events are registered accurately and in accordance with statutory requirements. Registrars are responsible for maintaining precise records and applying complex legislation, regulations and procedures with a high degree of accuracy and professionalism. The role also includes taking notices of marriage and civil partnership for ceremonies taking place both in the UK and overseas. As such, Registrars must develop and maintain a thorough understanding of the relevant legislation and be able to apply it correctly to a wide range of individual circumstances, ensuring that customers receive accurate advice and guidance at all times.
About the role:
The successful candidate will be expected to be responsible for the effective and accurate registration of life events adhering to complex legislation and procedure. The applicant will have responsibility for accurate accounting, responsibility for the audit and completion of stock control. The successful candidate will conduct civil partnership, marriage (both opposite sex and same sex) and citizenship ceremonies in various locations. Registration and Citizenship Officers can expect a varied and fast-paced day, with a diary that is largely made up of back-to-back public appointments. As the service covers a wide range of life events, officers regularly move from one appointment to the next, supporting customers in very different circumstances and emotional situations. One appointment may involve celebrating a birth or citizenship, while the next could involve supporting someone through the registration of a death. The successful candidate will need to adapt quickly, maintaining professionalism, empathy and accuracy throughout the day.
Technical skills and qualifications needed:
- Working knowledge of Microsoft 365
- Understanding of the Registration Service
About you:
- A good standard of general education
- Proven record of interpreting and explaining complex rules and legislation
- Excellent IT skills including proven experience in working with Microsoft 365 including SharePoint/OneDrive/Teams/Excel
- Basic accounting experience
- Driving licence and access to a vehicle insured with Business insurance
- Proven experience of presenting to groups of 20 plus in a live formal environment with confidence
- Experience in working with the public
- Understanding of the registration service
- Registration Experience
- Proven experience of working and dealing with difficult situations
- Audit and stock control
- Face to face customer experience
- Holder of the national accreditation programme for registrars
Registration and Citizenship Officers can expect a day full of a variety of appointments, the diary is public and in the main these appointments are back to back. The appointments cover all of the services that we offer so the successful candidate should expect to move from one life event to another often with very different emotional impacts.
We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.
This job role is Level 8.
Interview Date: 26th and 27th November 2026.
Additional information:
Hertfordshire County Council is undergoing Local Government Reorganisation (LGR), creating a unique opportunity to help shape the future of local services. To find out more, visit Hertfordshire LGR.
Disability Confident: We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.
Safeguarding: This role has been identified as requiring a Disclosure & Barring Service (DBS) check.
Driving required: You’ll need to have the ability to drive and/or travel around Hertfordshire, either using your own mode of transport or a company car to travel to other locations.
English Fluency: The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post.
Registration Officer - Stevenage employer: Hertfordshire CC
Hertfordshire CC offers a supportive and collaborative work environment, focusing on delivering high-quality services to children and adults in the community. Employees benefit from competitive salaries, opportunities for professional growth, and the chance to make a meaningful impact in people's lives. The organization values relationship-based support, ensuring that staff feel valued and empowered in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Registration Officer - Stevenage
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Hertfordshire CC, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Hertfordshire CC and can help you get your foot in the door for these full-time public sector roles.
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Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Registration Officer - Stevenage
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Hertfordshire CC and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Hertfordshire CC
✨Get to Know Public Sector Values
Before your interview with Hertfordshire CC, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Hertfordshire CC.
