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- Tasks: Support care providers in enhancing services and achieving quality standards.
- Company: Join HCPA, a multi-award-winning organisation dedicated to improving care services in Hertfordshire.
- Benefits: Enjoy a competitive salary, flexible working, generous leave, and team-building events.
- Why this job: Make a real impact in adult social care while working in a supportive and friendly environment.
- Qualifications: Experience in managing care services and strong communication skills are essential.
- Other info: This role includes a 6-month probation period and offers training for coaching qualifications.
The predicted salary is between 30000 - 40000 £ per year.
Are you an experienced Registered Manager looking to build on that experience but seeking more regular daytime and weekday work patterns?
Hertfordshire Care Providers Association (HCPA) is a multi-award-winning company that is dedicated to providing excellent support to providers of care services in Hertfordshire and beyond. The company offers training courses, support projects, and innovative methods to assist care companies and care staff in improving their services and delivering meaningful, personalised care. HCPA\’s CEO was recently awarded an OBE for their work leading the company and its activities.
We are now recruiting for aCare Business Consultant to support HCPA members, who are adult social care providers, to develop their services in line with HCPA business development tools, Hertfordshire County Council monitoring requirements and CQC inspection outcomes. The overall objective is to raise the quality of the service and ensure the business is resilient.
Why work for HCPA?
- £ 37,050 a year – pro rata
- 25 hours a week (Monday-Friday 9.30 am-14.30 pm – start and end times can be negotiated to fit the 25 hours – 5 days per week preferable).
- Care Professional Academy Rewards and Benefits
- Some home working available
- Pension / Sickness Scheme
- Employee Assistance Programme
- Your birthday off work every year + all bank holidays + 29 days annual leave pro rata
- Team building days and team events
- Free parking
- Friendly and supportive team
What does the role of a Care Business Consultant involve?
This role would require the right candidate to work closely with our providers\’ Senior Management Teams, engaging them in bespoke support services, and producing high-quality reports for stakeholders. The candidate would also research best practices and identify opportunities to support maximum impact from identified challenges and successes within adult care.
Specific Responsibilities:
- Work with the Business Development Programme Manager and Head of Business Development to understand the needs of services referred for the Business Development Service.
- Create tools and toolkits which may be useful for smaller providers to use.
- Create and implement mentoring strategies and support for providers on an individual basis depending on need. A coaching qualification will be required to be undertaken (full training given) if not already held.
- Provide targeted mentoring/coaching and consultancy sessions with identified manager/proprietor to maximise successful outcomes for the service.
- Work closely with HCC Monitoring Teams and establish a working referral service, fostering good relationships. Attending stakeholder meetings regularly.
- Keep up to date with care sector developments, initiatives, and news to support knowledge.
- Engage providers with HCPA services and tools.
- Complete monthly highlight reports and case studies.
- Share anonymised case studies through the HCPA website to highlight learning.
- Review services offered and continue to develop and innovate the offer.
- Administration – keep records of interventions and record and monitor outcomes.
- Link with succession planning projects and other leadership education to engage leaders by guest speaking on training programmes, events and one-to-one on best practice in leadership in crisis.
- Work across projects on our two companies, Hertfordshire Care Providers Association (HCPA) and our Care Professional Academy (CPA).
- Support the Business Development team in creating reports from surveys and create meaningful actions.
- Work flexibly to support the Business Development Team, which may involve activities not listed above that will be commensurate to the post.
Am I the right candidate for the Care Business Consultant role?
We are looking for an excellent communicator who is personable and able to build rapport with care leaders. Someone who has had extensive managing services experience, either with a Care Home or Homecare background and preferably with knowledge of the local inspection processes in Hertfordshire. Evidence of managing and maintaining a high-quality care service as a registered care manager will be sought which may also include experience of raising CQC or Local Authority inspection ratings in previous roles.
We are also looking for you to have:
- Own transport with business insurance is essential as travel around Hertfordshire is required although many provider meetings will be virtual
- Has a passion and enthusiasm to raise the standard of quality of care.
- Desirable: Level 5 in Leadership and Management
- Has a proven track record managing care services and managing inspections
- Has excellent communication skills, including mentoring and coaching to develop others.
- A methodical approach in relation to Quality Assurance and Governance
- Strong IT skills
- Able to work autonomously and as part of a team
PROBATION: This job will be subject to a 6-month probation period
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Business Development employer: Hertfordshire Care Providers Association
Contact Detail:
Hertfordshire Care Providers Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Development
✨Tip Number 1
Network with professionals in the adult social care sector, especially those who are already connected with HCPA. Attend local events or webinars to meet potential colleagues and learn more about the organisation's culture.
✨Tip Number 2
Familiarise yourself with the latest developments in care quality standards and CQC inspection processes. This knowledge will not only help you in interviews but also demonstrate your commitment to improving care services.
✨Tip Number 3
Prepare to discuss specific examples from your past experience where you've successfully improved care services or raised inspection ratings. This will showcase your ability to deliver results in a similar role.
✨Tip Number 4
Research HCPA’s current projects and initiatives. Being able to speak about their work and how you can contribute will show your genuine interest in the position and the organisation.
We think you need these skills to ace Business Development
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in business development and care services. Emphasise your management experience, particularly in adult social care, and any achievements related to improving service quality or inspection ratings.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for raising the standard of care. Mention specific examples of how you've successfully supported care providers in the past and how your skills align with the responsibilities of the Care Business Consultant role.
Highlight Relevant Qualifications: If you have a Level 5 in Leadership and Management or any coaching qualifications, make sure to mention these prominently. Also, include any relevant training or certifications that demonstrate your commitment to quality assurance and governance in care services.
Showcase Communication Skills: Since excellent communication is key for this role, provide examples in your application of how you've effectively mentored or coached others. Highlight any experiences where you've built rapport with care leaders or stakeholders, as this will be crucial for the position.
How to prepare for a job interview at Hertfordshire Care Providers Association
✨Showcase Your Experience
Be prepared to discuss your previous roles in managing care services. Highlight specific examples where you've successfully raised CQC ratings or improved service quality, as this will demonstrate your capability for the Care Business Consultant position.
✨Understand HCPA's Mission
Familiarise yourself with HCPA's goals and values. Understanding their commitment to providing excellent support to care providers will help you align your answers with their mission during the interview.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to mentor others. Think of scenarios where you've had to coach a team member or implement a new strategy, and be ready to explain your thought process and outcomes.
✨Demonstrate Communication Skills
As an excellent communicator, you should be able to articulate your thoughts clearly. Practice discussing complex topics in a straightforward manner, as you'll need to build rapport with care leaders and stakeholders in this role.