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- Tasks: Support students with IT queries and manage equipment loans in a vibrant tech environment.
- Company: Hertford Regional College, a dynamic and community-focused educational institution.
- Benefits: In-house training, free parking, gym access, and discounts on travel.
- Why this job: Make a real difference in students' learning experiences while developing your skills.
- Qualifications: Experience in customer service and ability to work independently and in a team.
- Other info: Join a Good College with excellent career growth opportunities and state-of-the-art facilities.
The predicted salary is between 24000 - 36000 £ per year.
Hertford Regional College is looking for a Technology Centre Assistant who will work in our Technology Centres at Broxbourne and Ware and will be responsible for supporting the full range of services including helping students on computers, loaning and returning equipment/books/resources as well as supporting online learning. Our Technology centres offer a delivery of online and digital learning resources and support for students with a range of IT queries and technology needs whether this be their own or college devices while studying at the College.
The post holder will be expected to work some evenings on a rota basis if required. The ideal candidate will have experience of contributing to providing an excellent customer service and preferably within a Technology or Learning Centre with 16-19 year olds and young adults in an educational setting. To be successful in this role, the role holder will have the ability to work without direct supervision, but also work well within a team and possess the ability to deal with conflict and resolve issues, being resourceful and having excellent attention to detail.
Would you be able to fulfil this role and provide support that makes a difference? If so, apply now!
About Us
Hertford Regional College has recently been graded a Good College by Ofsted (2021) and is a vibrant, dynamic further education college across two campuses, with ambitious growth and development targets. The passion for supporting the community and inspiring our students is manifested in our focused strategies, and we are working hard to make these visions a reality.
Hertford Regional College can provide you with some of the best in-house training and staff development opportunities to maintain your professional development. Hertford Regional College offers access to state of the art facilities for staff and learners, Cycle to work scheme, a defined benefit Pension scheme, free parking, Arriva Travel club (discounts on Arriva bus travel), onsite refectory with subsidised coffee outlet, a gym and a library.
Technology Centre Assistant employer: Hertford Regional College
Contact Detail:
Hertford Regional College Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technology Centre Assistant
✨Tip Number 1
Get to know the college! Research Hertford Regional College and its values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend college events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and technology support. Think about examples from your past experiences that showcase your skills and how you handle challenges.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Technology Centre Assistant
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Technology Centre Assistant role. We want to see how you can contribute to our vibrant community at Hertford Regional College!
Show Off Your Customer Service Skills: Since this role involves supporting students, it's crucial to showcase any previous experience in customer service. We love candidates who can demonstrate their ability to handle queries and resolve issues effectively.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your passion for supporting students shines through without unnecessary fluff!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Hertford Regional College
✨Know Your Tech
Familiarise yourself with the technology and resources used in the college's Technology Centres. Be ready to discuss how you can assist students with both college and personal devices, as well as any relevant software or tools.
✨Showcase Customer Service Skills
Prepare examples of your previous customer service experiences, especially in educational settings. Highlight how you've successfully resolved conflicts or supported young adults, as this will resonate well with the interviewers.
✨Demonstrate Team Spirit
Think of instances where you've worked effectively in a team. Be ready to share how you contribute to a positive team environment and how you handle working independently when needed.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the college's vision for its Technology Centres. This shows your genuine interest in the position and helps you understand how you can make a difference.
