At a Glance
- Tasks: Manage and optimise IT infrastructure while providing advanced support for complex technical issues.
- Company: Join a vibrant college with a people-first ethos and a commitment to growth.
- Benefits: Enjoy 25 days holiday, competitive salary, and fantastic on-site facilities.
- Other info: Opportunities for career progression and training to help you reach your full potential.
- Why this job: Make a real impact in a supportive environment that values your contributions.
- Qualifications: 3+ years of IT experience and relevant technical qualifications required.
The predicted salary is between 37130 - 39925 £ per year.
Hertford Regional College is excited to welcome a passionate and dedicated IT Support Engineer to our growing college team.
About HRC
HRC is a vibrant, dynamic further education college, recently graded a Good College by Ofsted, with students across two campuses and ambitious growth and development targets. HRC puts people first – students, staff, the organisations we partner with, and the local communities we serve. The HRC goal is to create a supportive environment for all staff so they can develop their skills, progress their career, and make a real difference in their local community. HRC's ethos is evident in everything we do and we are always looking for new colleagues who share our vision and values. As part of the HRC team, you will benefit from fantastic on‑site facilities, exciting opportunities for career progression and relevant training to help you gain the additional skills needed to reach your full potential.
About The Role
We are seeking a Senior IT Support Engineer to join our IT team, responsible for managing, maintaining, and optimising the college's IT infrastructure. This role combines hands‑on technical expertise with strategic support, ensuring reliable and secure IT systems for staff and students. You will contribute to projects that implement modern technologies while supporting and enhancing existing infrastructure across all college sites.
Key Responsibilities
- Maintain, monitor, and troubleshoot IT infrastructure, including servers, networks, storage, backup and connectivity across all college sites.
- Provide advanced third‑line IT support for complex technical issues, ensuring timely resolution and excellent service.
- Install, configure, and maintain IT equipment, including servers, network devices, printers, and audio‑visual systems, carrying out preventative maintenance and repairs.
- Ensure the security, stability and compliance of all IT systems, including hardware, software and network infrastructure.
- Contribute to IT projects, implementing modern, scalable solutions and documenting systems, processes and resolutions.
About You
- Relevant technical or IT‑related qualifications (industry certifications or academic degrees).
- At least 2-3 years of experience managing and deploying PCs, IT infrastructure – servers, storage, network devices and end‑user devices – using tools such as Microsoft System Center Configuration Manager, Microsoft Intune, Jamf Pro or similar.
- Strong experience working in Microsoft‑based network environments, with solid knowledge of PCs, laptops, printers, audiovisual systems, switches, routers and other network hardware.
- Hands‑on experience with virtualization technologies (Hyper‑V or similar) and SAN storage solutions.
- Proven experience supporting IT operations within a Helpdesk or Service Desk environment.
- A passion for IT infrastructure, systems reliability and enabling seamless technology for users.
Why Join Us?
- Fantastic on‑site facilities.
- Genuine opportunities for career progression.
- Training to help you reach your full potential.
- A workplace where your contribution truly matters.
Ready to apply? If this sounds like the perfect role for you, we would love to hear from you! Please include a supporting statement explaining how your skills and experience make you the ideal candidate. Applications will be reviewed upon receipt and measured against the essential criteria. We may close the vacancy early, so don’t delay! All positions are subject to a DBS clearance check.
Contact: For further information, please call 01992 411547. All positions are subject to a DBS clearance check.
Senior IT Support Engineer in Broxbourne employer: Hertford Regional College
Hertford Regional College is an excellent employer that prioritises the growth and development of its staff, offering a supportive environment where you can enhance your skills and advance your career. With fantastic on-site facilities and a commitment to making a real difference in the local community, joining our IT team as a Senior IT Support Engineer means being part of a vibrant college that values your contributions and fosters a culture of collaboration and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Senior IT Support Engineer in Broxbourne
✨Tip Number 1
Network like a pro! Reach out to current employees at HRC on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for your application process. It’s all about making connections!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can talk confidently about your experience with IT infrastructure, especially with tools like Microsoft System Center and virtualization technologies. We want to see your passion shine through!
✨Tip Number 3
Showcase your problem-solving skills during the interview. Be ready to discuss specific challenges you've faced in previous roles and how you tackled them. This is your chance to demonstrate that you’re the go-to person for complex IT issues!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the HRC team. Let’s get you that job!
We think you need these skills to ace Senior IT Support Engineer in Broxbourne
Some tips for your application 🫡
Tailor Your Supporting Statement:Make sure to customise your supporting statement to highlight how your skills and experience align with the role of Senior IT Support Engineer. We want to see how you can contribute to our vibrant college community!
Show Off Your Technical Skills:Don’t hold back on showcasing your technical expertise! Mention specific tools and technologies you've worked with, like Microsoft System Center or virtualization tech. This is your chance to shine!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps convey your experience better!
Apply Through Our Website:Remember to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at HRC!
How to prepare for a job interview at Hertford Regional College
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around the tools and technologies mentioned in the job description. Be ready to discuss your experience with Microsoft System Center Configuration Manager, Hyper-V, and any other relevant systems. This will show that you're not just familiar with the tech but can also apply it effectively.
✨Showcase Problem-Solving Skills
Prepare to share specific examples of complex technical issues you've resolved in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your ability to think critically and act decisively under pressure, which is crucial for a Senior IT Support Engineer.
✨Understand HRC's Values
Familiarise yourself with Hertford Regional College's ethos and values. Think about how your personal values align with theirs and be prepared to discuss this during the interview. Showing that you’re a good cultural fit can set you apart from other candidates.
✨Prepare Questions to Ask
Have a few thoughtful questions ready to ask at the end of your interview. This could be about the team dynamics, upcoming projects, or opportunities for professional development. It shows your genuine interest in the role and helps you assess if the college is the right fit for you.
