At a Glance
- Tasks: Be the friendly face of our college, helping students and visitors with their queries.
- Company: Join Hertford Regional College, a vibrant and supportive educational environment.
- Benefits: Enjoy competitive pay, career progression, and training opportunities.
- Other info: Part-time role during term time with a collaborative team atmosphere.
- Why this job: Make a real difference in your community while developing your skills.
- Qualifications: Customer service experience and a passion for helping others.
The predicted salary is between 24960 - 28000 £ per year.
Location: Ware and Broxbourne Campus - Broxbourne, HRT EN10 6AE GB
Salary: Actual Salary £17,294.32 - £18,275.44 per annum (salary incorporates Holiday pay)
Job Type: Permanent, Part time (term time only) – Monday – Thursday 8am-2pm (24 hours per week)
Closing Date: Friday 24th July @ Midday
Join Hertford Regional College as a Customer Service Advisor. You will be the first point of contact for all visitors to the college including staff and students, providing a welcoming inclusive greeting, giving impartial information and advice to all.
Responsibilities include:
- Answering the college switchboard
- Managing visitors sign in
- Issuing student ID cards
- Handling payments and postal services
- Enrolling students & bursary support
This is an onsite cross campus role involving face-to-face communication and a range of administration duties during key college opening and closing times.
About HRC: HRC is a vibrant, dynamic further education college, recently graded a Good College by Ofsted, with ambitious growth and development targets. HRC puts people first – students, staff, the organisations that they partner with, and the local communities that they serve.
About the Role: We are looking for a friendly, professional, and customer-focused individual to join our Customer Services Team. You will provide a welcoming first point of contact for students, prospective students, visitors, staff, and other customers, offering accurate, impartial information and advice across a range of enquiries.
You will manage incoming and outgoing telephone calls using the Microsoft Teams telephone system, relay messages promptly, and respond to enquiries via telephone, email, post, and text messaging. Working as part of a collaborative team, you will deliver outstanding customer service while ensuring all communications are handled efficiently, professionally, and within expected timeframes.
About You: You will bring:
- A proven background in a customer-focused environment
- Experience of dealing with customers both in person and over the phone or online
- Capability to use your initiative to give excellent customer care
- Experience in prioritising and achieving high-quality work with minimal supervision
Why Join Us?
- Fantastic on-site facilities
- Genuine opportunities for career progression
- Training to help you reach your full potential
- A workplace where your contribution truly matters
Ready to Apply? If this sounds like the perfect role for you, we’d love to hear from you! Please include a supporting statement explaining how your skills and experience make you the ideal candidate. Applications will be reviewed upon receipt, and we may close the vacancy early, so don’t delay! All positions are subject to a DBS clearance check.
Customer Service Advisor in Broxbourne employer: Hertford Regional College
Hertford Regional College is an excellent employer, offering a vibrant and dynamic work environment where staff are valued and supported in their professional growth. With state-of-the-art facilities in Broxbourne and Ware, employees benefit from exciting career progression opportunities and relevant training to enhance their skills, all while making a meaningful impact on the local community and inspiring students to achieve their potential.
