Shift Manager - Full-Time (45 Hours/Week) in Stoke-on-Trent

Overview

As a Shift Manager, you\’ll play a central role in the store\’s daily operations. Your responsibilities will include:

• Leading and motivating the team during your shift to maintain high store standards
• Providing excellent customer service and confidently handling customer queries
• Keeping the store well-presented and fully stocked
• Supporting stock deliveries and efficient stockroom management
• Acting as a keyholder, with responsibility for store opening and closing

Why You’ll Love This Role

This isn’t a desk job—it’s an active, fast-moving position where your leadership skills really shine. You’ll be hands-on with your team, making decisions on the go and setting the tone for a productive, positive store environment.

Qualifications

• Previous experience in a supervisory or team leader role in retail or similar environments
• A strong, motivational leadership style
• Great communication and problem-solving skills
• The ability to stay organised and adaptable under pressure

Benefits

• Staff Discount: 10% off at Heron Foods and B&M stores
• Career Development: Access to training and leadership development through Future Flyers
• Wellbeing Support: 24/7 GP access for you and your household, plus free, confidential support
• Rewarding Extras: Long-service awards, colleague discounts, and much more

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