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- Tasks: Provide first-line technical support to retail stores and the support centre.
- Company: Join Heron Foods, a dynamic retail environment focused on exceptional customer service.
- Benefits: Enjoy a £26,000 salary, 30 days leave, and exclusive discounts.
- Why this job: Be part of a supportive team with opportunities for growth and development.
- Qualifications: Experience in IT support or relevant background; strong communication skills required.
- Other info: Location is Melton, 10 miles from Hull; reliable transport is essential.
The predicted salary is between 18720 - 31200 £ per year.
Join Our IT Team: IT Service Desk Analyst Needed in Melton, Hull! Are you passionate about providing exceptional technical support in a dynamic retail environment? Heron Foods is looking for a dedicated IT Service Desk Analyst / First Line Support Technician to join our busy team. This crucial role involves delivering timely technical assistance to over 340 retail stores and members of our Store Support Centre. Job Purpose: To provide first-line technical support, resolving basic technical issues and ensuring seamless operation of IT systems across our retail stores and support centre. The role may require some out of hours activities from time to time and will be based around a 7-day operation (Mon to Sun – 37.5 hours per week). As the IT Service Desk Analyst you will be responsible for: Serving as the first point of contact for users seeking technical assistance over the phone or via email. Performing remote troubleshooting through diagnostic techniques and pertinent questions. Determining the best solution based on the issue and details provided by users. Walking users through the problem-solving process. Directing unresolved issues to the next level of support personnel. What Heron Foods Offers: Annual salary of £26,000. 30 days annual leave, with additional leave accrual for long service and option to purchase extra days. Workplace Pension. 10% discount at Heron Foods and B&M stores, with double discount weekends throughout the year. Wellbeing support via our 24/7 employee assistance program. Access to BenefitHub for exclusive deals and discounts. Ongoing learning and career development, including on-the-job training, eLearning, and apprenticeships. Reward and recognition schemes, celebrating long service and work anniversaries. Essential Skills and Experience: Proven experience as an IT Help Desk Technician, or entry / graduate level candidates with a relevant background. Good understanding of computer systems, mobile devices, and other tech products. Ability to diagnose and resolve basic technical issues. Excellent communication skills in verbal and written English. Location Consideration: Please note that our Melton location is approximately 10 miles from Hull City Centre with limited public transport. Ensure you can reliably commute to this location before applying. If you are an IT support professional or a recent graduate looking to start your career in a fast-growing company, Heron Foods wants to hear from you. Join us in our mission to provide excellent technical support and contribute to our ongoing success. Apply Today! Click \’apply now\’ to submit your application. We look forward to reviewing your application and potentially welcoming you to our IT team at Heron Foods. Apply soon to ensure you\’re considered! TPBN1_UKTJ
IT Service Desk Analyst employer: Heron Foods
Contact Detail:
Heron Foods Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Analyst
✨Tip Number 1
Familiarise yourself with common IT issues and troubleshooting techniques. Being able to demonstrate your knowledge of resolving basic technical problems during the interview will show that you're ready for the role.
✨Tip Number 2
Practice your communication skills, especially in explaining technical concepts in simple terms. As you'll be assisting users over the phone or via email, clear communication is key to success in this position.
✨Tip Number 3
Research Heron Foods and understand their business model and IT needs. Tailoring your conversation during the interview to reflect your understanding of their operations can set you apart from other candidates.
✨Tip Number 4
Be prepared to discuss your experience with customer service. Highlight any previous roles where you've provided support, as this will demonstrate your ability to handle user queries effectively.
We think you need these skills to ace IT Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as an IT Help Desk Technician or any related roles. Emphasise your technical skills, especially in troubleshooting and customer support, to align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to communicate effectively. Mention specific examples of how you've resolved technical issues in the past and how you can contribute to Heron Foods' mission.
Highlight Communication Skills: Since excellent communication is key for this role, ensure you demonstrate your verbal and written communication skills throughout your application. Use clear and concise language to convey your points.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for an IT Service Desk Analyst.
How to prepare for a job interview at Heron Foods
✨Show Your Technical Knowledge
Make sure to brush up on your understanding of common IT issues and troubleshooting techniques. Be prepared to discuss specific examples from your past experience or studies where you successfully resolved technical problems.
✨Demonstrate Communication Skills
As an IT Service Desk Analyst, you'll need to communicate effectively with users who may not be tech-savvy. Practice explaining complex concepts in simple terms and be ready to showcase your verbal and written communication skills during the interview.
✨Understand the Company Culture
Research Heron Foods and its values before the interview. Understanding the company culture will help you tailor your responses and show that you're a good fit for their team, especially in a retail environment.
✨Prepare for Scenario Questions
Expect scenario-based questions where you might need to demonstrate how you would handle specific technical issues or customer interactions. Think through potential scenarios and how you would approach them to provide effective support.
