At a Glance
- Tasks: Provide first-line technical support to retail stores and resolve IT issues.
- Company: Join Heron Foods, a dynamic retail environment with a supportive IT team.
- Benefits: Earn £26,000, enjoy 30 days leave, and receive discounts at stores.
- Other info: Great opportunity for career growth in a fast-paced environment.
- Why this job: Kickstart your IT career while making a real impact in a growing company.
- Qualifications: Experience in IT support or relevant background; strong communication skills required.
The predicted salary is between 33750 - 41250 £ per year.
Join Our IT Team: IT Service Desk Analyst Needed in Melton, Hull!
Are you passionate about providing exceptional technical support in a dynamic retail environment? Heron Foods is looking for a dedicated IT Service Desk Analyst / First Line Support Technician to join our busy team. This crucial role involves delivering timely technical assistance to over 340 retail stores and members of our Store Support Centre.
Job Purpose: To provide first-line technical support, resolving basic technical issues and ensuring seamless operation of IT systems across our retail stores and support centre. The role may require some out of hours activities from time to time and will be based around a 7-day operation (Mon to Sun - 37.5 hours per week).
As the IT Service Desk Analyst you will be responsible for:
- Serving as the first point of contact for users seeking technical assistance over the phone or via email.
- Performing remote troubleshooting through diagnostic techniques and pertinent questions.
- Determining the best solution based on the issue and details provided by users.
- Walking users through the problem-solving process.
- Directing unresolved issues to the next level of support personnel.
What Heron Foods Offers:
- Annual salary of £26,000.
- 30 days annual leave, with additional leave accrual for long service and option to purchase extra days.
- Workplace Pension.
- 10% discount at Heron Foods and B&M stores, with double discount weekends throughout the year.
- Wellbeing support via our 24/7 employee assistance program.
- Reward and recognition schemes, celebrating long service and work anniversaries.
Essential Skills and Experience:
- Proven experience as an IT Help Desk Technician, or entry / graduate level candidates with a relevant background.
- Good understanding of computer systems, mobile devices, and other tech products.
- Ability to diagnose and resolve basic technical issues.
- Excellent communication skills in verbal and written English.
Location Consideration: Please note that our Melton location is approximately 10 miles from Hull City Centre with limited public transport. Ensure you can reliably commute to this location before applying.
If you are an IT support professional or a recent graduate looking to start your career in a fast-growing company, Heron Foods wants to hear from you. Join us in our mission to provide excellent technical support and contribute to our ongoing success. Apply Today!
IT Service Desk Analyst employer: Heron Foods
Heron Foods is an excellent employer that offers a vibrant and supportive work culture, perfect for those looking to thrive in a fast-paced retail environment. With opportunities for personal growth through career development programs and a range of employee benefits including discounts and wellbeing support, you’ll feel valued as part of a dynamic team dedicated to delivering exceptional customer service. Join us in Workington, where every day brings new challenges and rewards, making your role as a Part-Time Sales Assistant both meaningful and enjoyable.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Analyst
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Heron Foods. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Heron Foods before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace IT Service Desk Analyst
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Heron Foods:Your cover letter is your chance to shine! Tell us why you want to work at Heron Foods specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Heron Foods!
How to prepare for a job interview at Heron Foods
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
