At a Glance
- Tasks: Manage calls, greet visitors, and handle office communications with flair.
- Company: Join a dynamic team at Heron Bros Ltd, where your role matters.
- Benefits: Gain valuable experience in a supportive environment with growth opportunities.
- Other info: Perfect for those looking to kickstart their career in a vibrant workplace.
- Why this job: Be the friendly face of the company and enhance your customer service skills.
- Qualifications: GCSEs in Maths and English, plus 1 year of office experience.
The predicted salary is between 30000 - 40000 £ per year.
Receptionist Reporting To: Office Manager
Purpose: Responsible for processing incoming telephone calls and directing enquiries, dealing with visitors, opening, sorting and distributing postal mail and company email, maintaining the sub-contractor insurance database, requesting insurances and updating the system, maintaining DVLNI vehicle tax requirements, vehicle tax payments, MOT bookings, assisting with catering requirements, stationery orders and stationery stock maintenance, updating records, and maintaining a high level of service for customers.
Key Responsibilities
- Processing telephone calls and directing enquiries.
- Responding to and following up enquiries using appropriate methods.
- Recording, analysing, reporting and administering according to systems and requirements.
- Communicating, liaising and negotiating internally and externally to facilitate the development of profitable business and sustainable relationships.
- Attending training to develop relevant knowledge, techniques and skills.
- Adhering to health and safety policy and other requirements.
- Carrying out any other work deemed important to or allocated by the Office Manager.
- Carrying out any other duties within reason and capability associated with this role.
PERSON SPECIFICATION
Job Title: Receptionist
Criteria
Qualification / Attainments
- Essential: Good educational attainment, including minimum GCSE or equivalent in Mathematics and English.
- Desirable: None listed.
Relevant Experience
- Essential: At least 1 years experience in an office role.
- Desirable: None listed.
Skills and Competencies
- Essential: Excellent telephone manner and interpersonal skills; experience using a busy telephone system; experience using various IT systems; excellent reporting skills; excellent ability to manage deadlines; excellent customer service and team mindset.
- Desirable: None listed.
Receptionist TLNT1_NI employer: Heron Bros
Heron Bros Ltd is an exceptional employer that values its employees by fostering a supportive work culture and providing ample opportunities for professional growth. Located in a dynamic environment, the company prioritises employee development through training and encourages a collaborative atmosphere where every team member can thrive while delivering outstanding service to customers.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist TLNT1_NI
✨Tip Number 1
First things first, make sure you know the company inside out. Research Heron Bros Ltd and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your telephone skills! Since you'll be handling calls, it’s crucial to sound confident and professional. Grab a friend and do some mock calls to get comfortable with directing enquiries and responding to questions.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work as a receptionist at Heron Bros Ltd.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about landing the job. Good luck!
We think you need these skills to ace Receptionist TLNT1_NI
Some tips for your application 🫡
Show Off Your Skills:Make sure to highlight your excellent telephone manner and interpersonal skills in your application. We want to see how you can manage those busy phone lines and keep our customers happy!
Tailor Your Experience:When detailing your previous office experience, focus on the tasks that align with the responsibilities listed in the job description. We love seeing how your background fits perfectly with what we need!
Be Clear and Concise:Keep your application clear and to the point. We appreciate a well-structured application that makes it easy for us to see your qualifications and experience at a glance.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role.
How to prepare for a job interview at Heron Bros
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a receptionist. Familiarise yourself with tasks like processing calls, managing emails, and maintaining databases. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since excellent telephone manner and interpersonal skills are key for this role, practice how you articulate your thoughts. You might even want to rehearse common interview questions with a friend or family member to ensure you come across as confident and clear.
✨Highlight Relevant Experience
Make sure to discuss your previous office experience, especially any roles where you handled customer service or managed communications. Use specific examples to illustrate how you've successfully dealt with enquiries or maintained records, as this will resonate well with the interviewers.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare some thoughtful questions about the company culture, team dynamics, or expectations for the role. This shows that you're engaged and serious about finding a good fit for both you and the company.
