At a Glance
- Tasks: Handle calls, manage enquiries, and support office operations.
- Company: Join a dynamic team at Heron Bros Ltd.
- Benefits: Gain valuable experience in a supportive environment.
- Other info: Opportunity to develop skills and grow within the company.
- Why this job: Perfect for those who love interacting with people and multitasking.
- Qualifications: GCSEs in Maths and English; 1 year of office experience required.
The predicted salary is between 30000 - 40000 £ per year.
Responsible for processing incoming telephone calls and directing enquiries, dealing with visitors, opening, sorting and distributing postal mail and company email, maintaining the sub-contractor insurance database, requesting insurances and updating the system, maintaining DVLNI vehicle tax requirements, vehicle tax payments, MOT bookings, assisting with catering requirements, stationery orders and stationery stock maintenance, updating records, and maintaining a high level of service for customers.
Key Responsibilities
- Processing telephone calls and directing enquiries.
- Responding to and following up enquiries using appropriate methods.
- Recording, analysing, reporting and administering according to systems and requirements.
- Communicating, liaising and negotiating internally and externally to facilitate the development of profitable business and sustainable relationships.
- Attending training to develop relevant knowledge, techniques and skills.
- Adhering to health and safety policy and other requirements.
- Carrying out any other work deemed important to or allocated by the Office Manager.
- Carrying out any other duties within reason and capability associated with this role.
Person Specification
Criteria Qualification / Attainments
- Essential: Good educational attainment, including minimum GCSE or equivalent in Mathematics and English.
- Desirable: None listed.
Relevant Experience
- Essential: At least 1 years experience in an office role.
- Desirable: None listed.
Skills and Competencies
- Essential: Excellent telephone manner and interpersonal skills; experience using a busy telephone system; experience using various IT systems; excellent reporting skills; excellent ability to manage deadlines; excellent customer service and team mindset.
- Desirable: None listed.
Receptionist employer: Heron Bros
Heron Bros Ltd is an exceptional employer that values its employees by fostering a supportive work culture and providing ample opportunities for professional growth. Located in a dynamic environment, the company prioritises employee well-being with competitive benefits and a commitment to training and development, ensuring that every team member can thrive and contribute meaningfully to the organisation's success.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Tip Number 1
First things first, make sure you know the company inside out. Research Heron Bros Ltd and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your telephone skills! Since you'll be handling calls as a receptionist, it’s crucial to sound confident and friendly. Grab a friend or family member and do some mock calls to get comfortable with directing enquiries and responding to questions.
✨Tip Number 3
Don’t underestimate the power of networking. Reach out to current or former employees on LinkedIn to get insights about the role and the company. They might even give you tips on what the hiring manager is looking for!
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us. Good luck!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience, especially in office roles. We want to see how your skills match the job description, so don’t be shy about showcasing your excellent telephone manner and customer service skills!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the receptionist role. Mention your experience with telephone systems and your ability to manage deadlines – we love that kind of stuff!
Proofread, Proofread, Proofread!:Before hitting send, give your application a good once-over. Typos and errors can make a bad impression, so let’s keep it professional. We want to see your attention to detail right from the start!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Heron Bros
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a receptionist. Familiarise yourself with tasks like processing calls, managing emails, and maintaining records. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
As a receptionist, excellent communication is key. Practice articulating your thoughts clearly and confidently. You might even want to prepare examples of how you've successfully handled enquiries or resolved issues in previous roles. This will highlight your interpersonal skills and ability to manage customer service effectively.
✨Demonstrate Your Organisational Skills
Being organised is crucial for a receptionist. During the interview, share specific instances where you've managed multiple tasks or deadlines. You could mention how you maintained an efficient filing system or coordinated schedules. This will showcase your ability to handle the demands of the role.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with questions about the company culture, team dynamics, or expectations for the role. This not only shows your interest but also helps you determine if the company is the right fit for you. Plus, it gives you a chance to engage with the interviewer on a deeper level.
