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For Companies At a Glance
- Tasks: Provide first-line IT support and troubleshoot user issues across multiple businesses.
- Company: Join Heron Group, an award-winning company operating across the UK, Ireland, and Europe.
- Benefits: Enjoy a supportive team environment, continuous learning, and an attractive benefits package.
- Why this job: Make a real impact by improving systems and enhancing user experiences in a dynamic setting.
- Qualifications: Experience in IT support, strong problem-solving skills, and excellent communication abilities.
- Other info: Opportunity to develop technical skills and influence improvements within a growing group.
The predicted salary is between 30000 - 42000 £ per year.
Join an award-winning Group with operations across the UK, Ireland, and Europe supporting users across multiple businesses operating in the Construction, Manufacturing, Property, Energy and Food sectors. This is a hands-on IT Support role within a busy, fast-paced environment. You will be a key member of the IT team, providing first-line support to users across the Group and helping ensure technology enables the business to operate effectively day to day. You will act as the primary point of contact for IT support queries, resolving issues where possible and escalating appropriately when required. Alongside reactive support, you will be encouraged to contribute ideas and improvements that enhance systems, processes and the overall user experience across the business.
What You’ll Do
- Provide first-line IT support to end users across multiple Group businesses
- Log, manage and resolve support requests through the service desk
- Troubleshoot hardware, software and user issues across desktops, laptops, and mobile devices
- Support Windows devices, Microsoft 365, Android and iOS mobile platforms
- Set up, configure and maintain user accounts, devices, and access
- Support onboarding and offboarding of staff
- Maintain accurate support documentation and follow IT processes
- Identify opportunities to improve systems, workflows and service delivery
- Contribute forward-thinking ideas to improve how IT supports the wider business
What We’re Looking For
- Strong problem-solving mindset with a user-focused approach
- Excellent communication skills and the ability to explain technical issues clearly
- Comfortable working in a busy support environment with competing priorities
- Forward-thinking, open to change and willing to suggest improvements
- Reliable, organised, and confident dealing directly with users
Skills & Experience
- 2 years experience in an IT support role within a busy environment
- Experience supporting Windows devices, Microsoft 365, Android and iOS mobile platforms
- Business or enterprise systems (ERP etc)
- Experience working with service desk or ticketing systems
- Basic understanding of IT infrastructure and support processes
- Relevant IT qualification or equivalent practical experience
Why Join Us?
- Exposure to a wide range of industries and business environments
- Opportunity to develop technical and professional skills within a growing Group
- Supportive team environment with scope to influence improvements
- Continuous learning and development encouraged
- Attractive company benefits package.
To Apply: Please submit a detailed CV and cover letter by clicking the apply button below.
IT & Systems Support in Magherafelt employer: Heron Bros
Contact Detail:
Heron Bros Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT & Systems Support in Magherafelt
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common IT support scenarios. Think about how you'd troubleshoot issues with Windows devices or Microsoft 365. The more you rehearse, the more confident you'll feel when it’s showtime!
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled tricky IT issues in the past. This will demonstrate your user-focused approach and ability to thrive in a busy environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace IT & Systems Support in Magherafelt
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, especially with Windows devices and Microsoft 365. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. Keep it friendly and professional, and don’t forget to mention any ideas you have for improving systems.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled tricky IT issues in the past. We love a strong problem-solver, so share those stories that demonstrate your user-focused approach and ability to handle competing priorities.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team at Heron Group!
How to prepare for a job interview at Heron Bros
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows devices, Microsoft 365, and mobile platforms like Android and iOS. Be ready to discuss how you've tackled specific technical issues in the past, as this will show your problem-solving mindset.
✨Communicate Clearly
Practice explaining technical concepts in simple terms. Since you'll be the first point of contact for users, being able to communicate effectively is key. Think about examples where you've successfully helped someone understand a tech issue.
✨Show Your Organisational Skills
Prepare to discuss how you manage support requests and keep track of issues. Mention any experience with service desk or ticketing systems, as this will demonstrate your ability to stay organised in a busy environment.
✨Be Forward-Thinking
Think of a few ideas or improvements you've suggested in previous roles that enhanced user experience or streamlined processes. This shows you're not just reactive but also proactive in contributing to the IT team's success.
