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- Tasks: Provide first-line IT support and troubleshoot user issues across various platforms.
- Company: Join Heron Group, an award-winning company operating across multiple sectors.
- Benefits: Attractive benefits package, continuous learning, and supportive team environment.
- Why this job: Gain exposure to diverse industries while developing your technical skills.
- Qualifications: Experience in IT support and strong problem-solving skills required.
- Other info: Opportunity to influence improvements in a fast-paced, dynamic environment.
The predicted salary is between 30000 - 42000 £ per year.
Join an award-winning Group with operations across the UK, Ireland, and Europe supporting users across multiple businesses operating in the Construction, Manufacturing, Property, Energy and Food sectors. This is a hands-on IT Support role within a busy, fast-paced environment. You will be a key member of the IT team, providing first-line support to users across the Group and helping ensure technology enables the business to operate effectively day to day.
You will act as the primary point of contact for IT support queries, resolving issues where possible and escalating appropriately when required. Alongside reactive support, you will be encouraged to contribute ideas and improvements that enhance systems, processes and the overall user experience across the business.
What You’ll Do- Provide first-line IT support to end users across multiple Group businesses
- Log, manage and resolve support requests through the service desk
- Troubleshoot hardware, software and user issues across desktops, laptops, and mobile devices
- Support Windows devices, Microsoft 365, Android and iOS mobile platforms
- Set up, configure and maintain user accounts, devices, and access
- Support onboarding and offboarding of staff
- Maintain accurate support documentation and follow IT processes
- Identify opportunities to improve systems, workflows and service delivery
- Contribute forward-thinking ideas to improve how IT supports the wider business
- Strong problem-solving mindset with a user-focused approach
- Excellent communication skills and the ability to explain technical issues clearly
- Comfortable working in a busy support environment with competing priorities
- Forward-thinking, open to change and willing to suggest improvements
- Reliable, organised, and confident dealing directly with users
- 2+ years experience in an IT support role within a busy environment
- Experience supporting Windows devices, Microsoft 365, Android and iOS mobile platforms
- Business or enterprise systems (ERP etc)
- Experience working with service desk or ticketing systems
- Basic understanding of IT infrastructure and support processes
- Relevant IT qualification or equivalent practical experience
- Exposure to a wide range of industries and business environments
- Opportunity to develop technical and professional skills within a growing Group
- Supportive team environment with scope to influence improvements
- Continuous learning and development encouraged
- Attractive company benefits package.
To Apply: Please submit a detailed CV and cover letter by clicking the apply button below. Closing Date Monday 23rd February 2026
IT & Systems Support employer: Heron Bros
Contact Detail:
Heron Bros Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT & Systems Support
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or using online resources can help you feel more confident. Focus on showcasing your problem-solving mindset and user-focused approach, as these are key for IT support roles.
✨Tip Number 3
Be proactive! If you see a job that fits, don’t just wait for the application deadline. Reach out to the hiring manager or team to express your interest and ask any questions. It shows initiative and can set you apart from other candidates.
✨Tip Number 4
Keep learning! Stay updated on the latest tech trends and tools relevant to IT support. This not only boosts your skills but also gives you great talking points during interviews. Plus, we encourage continuous learning here at StudySmarter!
We think you need these skills to ace IT & Systems Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT & Systems Support role. Highlight your relevant experience, especially in providing first-line support and troubleshooting. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Don't forget to mention any ideas you have for improving systems or processes.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled tricky IT issues in the past. We love a strong problem-solver, so share those success stories that demonstrate your user-focused approach!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it's super easy!
How to prepare for a job interview at Heron Bros
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows devices, Microsoft 365, and mobile platforms like Android and iOS. Be ready to discuss how you've tackled specific technical issues in the past, as this will show your problem-solving mindset.
✨Communicate Clearly
Practice explaining technical concepts in simple terms. Since you'll be the first point of contact for users, being able to communicate effectively is key. Think about examples where you've successfully helped someone understand a tech issue.
✨Show Your Organisational Skills
Prepare to discuss how you manage support requests and prioritise tasks in a busy environment. Bring examples of how you've logged and resolved issues efficiently, as well as how you maintain accurate documentation.
✨Be Forward-Thinking
Think about ways you can contribute to improving systems and processes. Come prepared with ideas that could enhance user experience or streamline workflows, as this shows you're not just reactive but proactive in your approach.