At a Glance
- Tasks: Processing telephone calls, managing enquiries, and maintaining the sub-contractor insurance database.
- Company: Heron Bros Ltd is committed to developing profitable business relationships.
- Benefits: Opportunity for training to develop relevant knowledge and skills.
- Other info: At least 1 year of experience in an office role is essential.
- Why this job: Join a dynamic team focused on delivering high-quality customer service.
- Qualifications: Minimum GCSE or equivalent in Mathematics and English required.
The predicted salary is between 30000 - 40000 £ per year.
Receptionist Reporting To: Office Manager
Purpose: Responsible for processing incoming telephone calls and directing enquiries, dealing with visitors, opening, sorting and distributing postal mail and company email, maintaining the sub-contractor insurance database, requesting insurances and updating the system, maintaining DVLNI vehicle tax requirements, vehicle tax payments, MOT bookings, assisting with catering requirements, stationery orders and stationery stock maintenance, updating records, and maintaining a high level of service for customers.
Key Responsibilities
- Processing telephone calls and directing enquiries.
- Responding to and following up enquiries using appropriate methods.
- Recording, analysing, reporting and administering according to systems and requirements.
- Communicating, liaising and negotiating internally and externally to facilitate the development of profitable business and sustainable relationships.
- Attending training to develop relevant knowledge, techniques and skills.
- Adhering to health and safety policy and other requirements.
- Carrying out any other work deemed important to or allocated by the Office Manager.
- Carrying out any other duties within reason and capability associated with this role.
PERSON SPECIFICATION
Job Title: Receptionist
Criteria
Qualification / Attainments
- Essential: Good educational attainment, including minimum GCSE or equivalent in Mathematics and English.
- Desirable: None listed.
Relevant Experience
- Essential: At least 1 years experience in an office role.
- Desirable: None listed.
Skills and Competencies
- Essential: Excellent telephone manner and interpersonal skills; experience using a busy telephone system; experience using various IT systems; excellent reporting skills; excellent ability to manage deadlines; excellent customer service and team mindset.
- Desirable: None listed.
Receptionist TLNT1_NI in Magherafelt employer: Heron Bros Ltd.
Heron Bros Ltd offers a supportive environment with opportunities for professional development. Located in Northern Ireland, the company values strong interpersonal skills and customer service excellence. Join a team dedicated to building sustainable business relationships.
