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For Companies At a Glance
- Tasks: Lead and optimise supply chain processes for major global customer accounts.
- Company: Join Heroes, a dynamic brand developer focused on family-centric products.
- Benefits: Enjoy hybrid working, 25 days holiday, and enhanced parental leave.
- Why this job: Make a real impact in a collaborative environment while developing your leadership skills.
- Qualifications: Extensive experience in supply chain management and EDI practices required.
- Other info: Opportunity for career growth in a supportive team culture.
The predicted salary is between 36000 - 60000 £ per year.
About Heroes
Heroes buys, operates, and scales baby and juvenile brands. We are ambitious multi-brand developers combining operational excellence with customer-centricity to support parents and children through every milestone of their journey. Built by a team with a background in investment banking, venture capital, and D2C eCommerce, we have the right experience to nurture and grow brands and develop products that simplify, support, and enrich everyday family experiences. At Heroes, we leave our egos behind, get our hands dirty, and push through obstacles to get things over the finish line. If this sounds like you, you should join us.
About The Role
We are seeking an experienced and highly motivated Senior Customer Supply Chain Manager to join our team. In this pivotal role, you\\\’ll be responsible for ensuring the seamless integration and ongoing success of our largest and most complex customer accounts globally. You\\\’ll lead a team, drive process improvements, and leverage your technical expertise to deliver exceptional supply chain performance and customer satisfaction.
Responsibilities
- Customer Launch & Integration: Support the team with leading the successful launch and onboarding of large and complex customer accounts, ensuring robust supply chain processes are in place from the outset.
- Global Customer Management: Manage supply chain relationships with a diverse portfolio of global customers, understanding and adapting to regional nuances and requirements.
- EDI Expertise: Act as the subject matter expert for Electronic Data Interchange (EDI) practices, ensuring efficient and accurate data exchange with customers and internal systems.
- Process Improvement & Development: Identify, design, and implement innovative supply chain processes to optimise efficiency, reduce costs, and enhance customer experience. You\\\’ll have a proven track record of overhauling existing processes and developing new, scalable solutions.
- Problem Solving: Proactively identify and resolve complex supply chain issues, demonstrating exceptional problem-solving skills and a solutions-oriented approach.
- Data Analysis & Reporting: Utilise Google Sheets/Excel to a very high proficiency, creating insightful reports and dashboards that provide actionable intelligence on supply chain performance.
- Team Leadership: Lead, mentor, and develop a team of supply chain professionals, fostering a high-performance and collaborative environment.
- Cross-functional Collaboration: Work closely with internal teams including commercial, finance, D&T and the wider supply chain team to ensure alignment and drive customer success.
About You
- Extensive experience in customer supply chain management, with a proven track record of successfully launching and managing large, complex customer accounts.
- Demonstrated global customer experience, understanding the complexities of international supply chains.
- Deep understanding and practical experience with EDI practices and their application in a supply chain context.
- Exceptional problem-solving abilities with a history of implementing effective solutions.
- Proven experience in overhauling and developing new processes, driving significant improvements.
- Highly proficient in Google Sheets/Excel, capable of advanced data manipulation, analysis, and report generation.
- Prior experience in a line management role, with a passion for developing and coaching teams.
- Bonus points for: Experience in customer service or customer experience roles, familiarity with relevant tools, processes, and systems
Our Benefits
- Hybrid working
- 25 days holiday
- Public holidays
- Friday afternoons off in August
- Brand discounts
- Pension Plan
- Health Insurance
- Nursery Benefits
- Cycle to Work scheme
- Enhanced parental leave
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Management and Manufacturing
- Industries: Retail
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Senior Customer Supply Chain Manager employer: Heroes
Contact Detail:
Heroes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Supply Chain Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the supply chain industry and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Heroes and understanding their customer-centric approach. Be ready to discuss how your experience aligns with their mission and how you can contribute to their ambitious goals.
✨Tip Number 3
Show off your EDI expertise! Be prepared to share specific examples of how you've successfully implemented EDI practices in previous roles. This will demonstrate your technical skills and problem-solving abilities.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Heroes team.
We think you need these skills to ace Senior Customer Supply Chain Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Customer Supply Chain Manager. Highlight your experience with customer supply chain management and any relevant EDI expertise. We want to see how your background aligns with our mission at Heroes!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about supply chain management and how you can contribute to our team. Share specific examples of your problem-solving skills and process improvements you've implemented in the past.
Showcase Your Data Skills: Since data analysis is key for this role, make sure to mention your proficiency in Google Sheets and Excel. Include any examples of reports or dashboards you've created that led to actionable insights. We love seeing how you can turn data into decisions!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you're keen on joining our team at Heroes!
How to prepare for a job interview at Heroes
✨Know Your Supply Chain Inside Out
Before the interview, brush up on your knowledge of supply chain management, especially in relation to customer accounts. Be ready to discuss specific examples of how you've successfully launched and managed complex customer accounts, as this will show your expertise and fit for the role.
✨Showcase Your EDI Expertise
Since EDI practices are crucial for this position, prepare to talk about your experience with Electronic Data Interchange. Bring examples of how you've implemented EDI solutions in past roles and how they improved efficiency and accuracy in data exchange.
✨Demonstrate Problem-Solving Skills
Think of a few challenging supply chain issues you've faced and how you resolved them. Be ready to explain your thought process and the steps you took to find effective solutions, as this will highlight your problem-solving abilities.
✨Prepare for Team Leadership Questions
As a Senior Customer Supply Chain Manager, you'll be leading a team. Prepare to discuss your leadership style, how you mentor and develop team members, and any successful initiatives you've led that fostered collaboration and high performance.
