At a Glance
- Tasks: Manage orders, track deliveries, and keep the warehouse running smoothly.
- Company: Join a family-owned nursery furniture brand with over 30 years of experience.
- Benefits: Competitive salary, supportive team, and opportunities for growth.
- Other info: Fast-paced environment with a focus on teamwork and customer satisfaction.
- Why this job: Be part of a dynamic team making a difference for new parents.
- Qualifications: Organised, detail-oriented, and experienced in admin or order processing.
The predicted salary is between 20700 - 25300 £ per year.
About Tutti Bambini
Tutti Bambini is a family-owned nursery furniture company founded over 30 years ago by Michael and Debra Samuel with the goal of supporting new mothers and fathers during their first steps into parenthood. After years working in nursery retail, and as parents themselves, Michael and Debra realised that nursery furniture available on the market often didn’t offer the versatility, value, and safety that new parents needed for their little ones. Drawing on a background in technical design, and on their own parenting experiences, Michael and Debra created Tutti Bambini: a nursery furniture range combining elegance and beauty with innovation and practicality. From its beginnings in a little London store, the Tutti Bambini brand has grown to become a feature in nurseries across the UK, and includes ranges of cots, cot beds, nursing chairs, highchairs, and more. Crafted to the highest standards of quality and safety, every piece of Tutti Bambini furniture is designed to be loved, and used, by families for years to come. Tutti Bambini has been acquired by Heroes in 2023, and is now part of Heroes' family of brands.
About the role
Making Heroes Ltd, the owner and operator of the beloved British nursery brand Tutti Bambini, is looking for an Ops Administrator – Order Controller to support the day-to-day running of our Milton Keynes warehouse. Reporting to the Operations Manager, you'll be the administrative engine room of the site. You'll control the flow of orders from release through to despatch, keep the WMS accurate, book carrier collections and produce the daily reporting the operation runs on. This role suits someone highly organised who enjoys being close to the action — chasing detail, spotting problems before they become service failures and keeping the paperwork spotless in a fast-moving warehouse.
Responsibilities
- Order Control: Manage the daily order book — releasing, prioritising and tracking orders through to despatch, and flagging anything at risk of missing the cut-off. Ensure all orders received before the daily cut-off are progressed for same-day despatch, escalating exceptions to the Operations Manager on the day. Manage the SRNs assigned to the warehouse, ensuring spares received before the daily cut-off are processed and despatched the same day. Book carrier and haulier collections, produce despatch documentation and labelling, and manage delivery booking portals and delivery windows for key accounts. Track consignments through to delivery, chasing proof of delivery and raising claims or investigations for failures and damages.
- Systems & Data: Keep the WMS (OrderWise) accurate and up to date, ensuring transactions are completed correctly and in a timely manner. Support the booking in of goods received, ensuring paperwork matches system records and discrepancies are raised the same day. Support cycle counts and stock checks with the WMS Champion & Inventory Controller, and help investigate variances. Maintain accurate records and a clear audit trail for all operational documentation.
- Reporting & Administration: Produce daily, weekly and monthly reports on volumes, service performance, exceptions and outstanding work as requested. Ensure returns paperwork is logged back in and passed to the office by the end of the same day. Maintain rota, holiday, agency and hours records on behalf of the Operations Manager. Raise purchase requisitions and manage consumables, packaging and stationery stock levels for the site. Provide general administrative support to the Operations Manager and Supervisors, including meeting notes, trackers and filing.
- Communication & Customer Support: Act as the day-to-day administrative link between the warehouse, customer service, supply chain and commercial teams. Respond promptly and professionally to order, stock and delivery queries, providing clear and accurate information. Escalate service risks early so that action can be taken before the customer is impacted.
- Health & Safety: Work in line with all site health and safety procedures at all times. Report incidents, near misses and hazards immediately. Maintain a clean, tidy and safe working area.
About you
- Proven administrative or order processing experience, ideally within a warehouse, logistics or supply chain environment.
- Highly organised with excellent attention to detail and the ability to manage a busy workload to deadlines.
- Confident user of a WMS or ERP system (experience with OrderWise is a plus) and strong Excel skills.
- Comfortable with carrier systems and customer delivery booking portals, or able to pick them up quickly.
- Numerate and literate, with clear written and verbal communication skills.
- Able to work at pace, prioritise effectively and stay calm under pressure.
- Proactive and self-motivated, comfortable chasing information and following issues through to resolution.
- Familiarity with G Suite and/or Office 365 is a benefit.
Location: This is an onsite role: The successful candidate will work from the Warehouse (2 Arnold Pl, Bletcham Wy., Bletchley, Milton Keynes MK1 1FD, United Kingdom) Monday to Friday, Working hours are 8:00 AM – 5:00 PM.
Operations Administrator - Order Controller - Milton Keynes employer: Heroes
Tutti Bambini offers a dynamic and supportive work environment in Milton Keynes, where you can lead a dedicated team and make a tangible impact on warehouse operations. With a strong focus on employee growth, safety, and quality, we provide opportunities for professional development and encourage innovative thinking. Join us to be part of a growing brand that values your contributions and fosters a culture of excellence and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Administrator - Order Controller - Milton Keynes
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Heroes and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Heroes!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Heroes keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Operations Administrator - Order Controller - Milton Keynes
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Heroes:This is your chance to really connect with the team at Heroes. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Heroes
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Heroes.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Heroes that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Heroes. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
