Heroes is seeking a CRM & Retention Manager to enhance customer engagement and retention strategies. The role involves developing personalized communications, managing email and SMS marketing, and driving customer lifetime value through strategic initiatives.
With over 5 years of experience required, applicants should have strong analytical skills and familiarity with CRM platforms such as Klaviyo and Salesforce Marketing Cloud. The position is based at our Head Office in London, with remote work on Fridays.
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