Senior National Account Manager

About the role

At Hero UK&I, we’re looking for a strategic, commercially minded Senior National Account Manager to lead some of the UK’s most loved natural food brands; Organix, Goodies and Deliciously Ella. You will manage a number of Account Managers and take ownership of one of our biggest grocery customers, delivering profitable growth and driving the availability of healthy, natural products across the UK retail landscape.

What you’ll be doing

In this role, you will lead and deliver Joint Business Plans tailored to customer needs and aligned with Hero UK&I’s brand strategies, focusing on mutual and profitable growth.

You’ll support and evolve the grocery channel strategy while identifying commercial opportunities using EPOS data, market trends, and shopper insights across multiple categories.

With full ownership of the commercial agenda—including P&Ls, forecasting, pricing, and trade spend—you'll ensure strong financial performance and ROI. Collaborating cross-functionally with teams like supply chain, marketing, category, and finance, you’ll drive seamless execution of plans and meet customer needs.

You’ll be responsible for accurate forecasting, account administration, and responding to competitor activity. A key part of your role will be improving in-store visibility through data-led strategies and securing secondary space and impactful shopper marketing. Internally, you’ll be a leader and act as a customer champion and change agent—sharing insights, driving growth, and challenging the status quo to continuously improve performance.

What you’ll bring

To succeed in this role, you’ll bring proven FMCG experience managing major UK grocery accounts—ideally Top 4 – and a strong track record in leading teams and delivering results across multiple categories.

You’ll have sharp commercial, analytical, and negotiation skills, with solid P&L understanding and the ability to balance growth with profitability. A self-starter with strategic thinking and a data-led mindset, you’re confident managing complexity and driving insight-led decision-making.

You’ll be passionate about sales, purpose-led brands, and natural, healthy food, with the ability to build strong relationships across internal teams and senior retail partners. Adaptable, proactive, and collaborative, you’ll thrive in a fast-paced environment, challenge the status quo, and play a key role in shaping success.

Why Hero UK&I

Join a purpose-led, fast-growing business making natural food more accessible—while shaping the success of some of the UK’s most loved healthy food brands.