Operations Coordinator in London

You probably know us best through our beloved brands: Deliciously Ella for our range of plant-based food products and delicious recipes; Organix for our tasty toddler snacking range; and Goodies for fun pre-schooler snacks. This is a unique opportunity to lead the Marketing agenda and make a visible impact in a leading company that prioritises sustainability, integrity, and natural goodness. We’re proud of our strong heritage of using business as a force for good in the UK food landscape – building brands that connect deeply with consumers; leading our categories in key retail partners; and offering nutritious, delicious snacking options to all age groups.

You’ll find our offices in the heart of London and in sunny Bournemouth. We’ve been named a Great Place to Work, and we’re seriously proud of the positive culture and business we’ve built together. We’re part of the Hero Group, a global family of brands united by a shared mission ‘to delight consumers through honest goodness in every bite’. Hero is a global food company, founded in 1886 in Switzerland, specialising in branded nutritional products across the Growing Up and Adult categories. With a portfolio of trusted brands like Corny, Semper, Goodies, Beech-Nut, Organix, and Deliciously Ella, Hero delivers high-quality, great-tasting food rooted in natural goodness. With 4,000 team members worldwide, the company is driven by strong values, high performance, and a commitment to doing the right thing - always, without compromise.

Our Values

• Create Wow - We go beyond expectations and strive to make a meaningful impact.
• Everyone Hero – Every individual matters and every contribution counts.
• Nourish Others – We support, inspire, and help each other grow.
• Take Responsibility - We own our actions and outcomes, individually and as a team.

About the role

We are looking for an organised, curious and detail-focused Operations Coordinator to join our UK&I Operations team. This is a broad role with exposure across Demand Planning, Logistics, Customer Supply, Projects and Innovation. You will support the team with the data, systems, coordination and day-to-day activities that help keep our products moving through the supply chain. It is a great opportunity for someone early in their career who wants to understand how an end-to-end FMCG operation works. The role will evolve over time, with increasing opportunity to support our Demand Planning and Logistics functions in greater depth.

Key Responsibilities:

• Providing flexible support across the Operations team, including day-to-day operational administration, coordination and reporting.
• Working with product, customer and supply chain data to keep information accurate and up to date.
• Supporting the set-up and maintenance of new and existing products across our systems.
• Learning and using SAP, our ERP system, and Arkieva, our Demand Planning tool.
• Preparing, checking and maintaining data, reports and trackers.
• Supporting routine order, customer and logistics activities where needed.
• Helping with projects, product launches and wider team priorities.
• Identifying data or process issues and working with the team to resolve them.
• Taking on broader responsibilities as your knowledge and capability develop.

The role is designed to flex around the priorities of the Operations team, so no two weeks will necessarily look the same.

About you

You will be someone who:

• Has excellent attention to detail and takes pride in getting things right.
• Is organised and comfortable managing different priorities.
• Enjoys working with data and is confident using Excel.
• Is curious, asks questions and wants to understand how things work.
• Is comfortable learning new systems and processes.
• Takes ownership and follows tasks through to completion.
• Communicates clearly and works well with different teams.
• Is interested in building a career in Operations or Supply Chain.
• Previous experience in operations, supply chain, data, customer service or administration would be an advantage.
• Experience with SAP, ERP systems, planning tools or FMCG would be an advantage.

What you'll learn

You will gain broad exposure across:

• Demand Planning
• Logistics and warehousing
• Customer Supply and order management
• Product launches and innovation
• Product and customer data
• SAP and Arkieva
• Cross-functional projects and process improvement

This role probably will not suit you if:

• You want a narrowly defined role where every week looks the same.
• You dislike working with data, systems or detailed information.
• You are uncomfortable switching between different priorities and tasks.
• You prefer to wait for instructions rather than ask questions and take ownership.
• You are looking for immediate ownership of a major business area or people management.

We are looking for someone who enjoys getting things organised, learning quickly, spotting what does not look right and making life easier for the wider team. As you develop, we expect the role to take on greater responsibility, particularly across Demand Planning and Logistics.

Development

We see this as an entry point into a broader Operations or Supply Chain career. Depending on your strengths and interests, future development could lead towards Demand Planning, Logistics, Customer Supply, Supply Planning, Projects, Systems & Data.

What We Offer

You will have the opportunity to be part of a mission driven business at a hugely exciting point in our growth trajectory, where your voice is heard and where you’re able to actively impact our business. Some great perks in working for Hero UK&I include:

• 25 days holiday + bank holidays + your birthday off
• Private Medical Insurance from day one (plus dental and optical fund)
• Life Assurance and Income Protection
• Contributory pension scheme starting with 5% employer contribution, moving to 10% with service, and access to free pension advice
• Enhanced maternity and paternity pay
• Access to Grocery Aid employee assistance resources.
• Massages & Reflexology when you are in our Bournemouth office
• Psycle Classes when you are in our London office
• Salary sacrificed schemes: Childcare support, Home & Tech, Bike to Work and Electric Car Schemes
• On-site parking at our Bournemouth Office
• Hybrid Working and Flexible Bank Holidays
• Summer hours in July and August
• Office perks including team breakfasts and lunches and snacks from all our UK brands
• Learning Opportunities and Study Leave
• Free Deliciously Ella App Access for you and five friends and family

Equal Opportunity Statement

Hero UK&I is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected category under applicable laws.