Head Procurement Shared Services in London

Are you ready to build something new — from scratch? Hero is establishing a brand new Procurement Shared Services (PSS) function, and we’re looking for a pioneering leader to shape it. This is your opportunity to design the operating model, set the standards, and establish a high impact capability that elevates how procurement works across the entire Hero Group.

What you'll achieve

• Build a Procurement Shared Services Powerhouse: You will architect the PSS setup, define the service scope, design ways of working, and build the team from the ground up — creating a high performing hub that becomes essential to Hero’s future.
• Create a Data Excellence Engine: You will design and implement robust data quality standards, ensuring master data, supplier records, and material classifications are accurate, reliable, and ready to fuel great decision making. You will own and elevate P2P KPIs — from PR PO cycle time to tail spend management — and design scalable processes that drive speed, accuracy, and full compliance across procurement operations.
• Shape a Resilient, Future Fit Supplier Ecosystem: You will lead the creation of supplier KPIs, manage continuous improvement plans, ensure swift resolution of claims and invoices, and oversee daily contract lifecycle activities with precision.
• Launch Best In Class Sourcing Enablers: You will establish and manage e-sourcing tools, catalogues, spot buy processes, and auction capabilities that consolidate spend and reduce supplier complexity across the organisation.
• Drive Cross Functional Excellence: You will collaborate with stakeholders across Hero to understand needs, remove pain points, and deliver a seamless, customer centric shared service model.

Who you are

• Visionary Builder & Self Starter: You thrive in blank sheet environments and feel energised by creating structures, teams, and processes from zero. You bring initiative, courage, and the drive to develop something that leaves a legacy. You bring strong relational skills and the ability to inspire, coach, and develop a future team. You build trust with stakeholders and suppliers through transparency and collaboration.
• P2P Process Expert: You have solid understanding of P2P processes and procurement operations. You spot inefficiencies quickly and know how to turn them into streamlined, scalable solutions.
• Analytical & Detail Driven: You have affinity for numbers, structure, and precision — ensuring data, KPIs, and processes are built on a foundation of quality.
• Change Champion & Digital Mindset: You’re comfortable navigating change, bringing others along, and promoting adoption of new tools and ways of working. You understand how technology can elevate procurement performance.

Our Culture: How We Grow Together

• Create wow: We dare to do things differently, seek to always win with consumers and customers, and endeavor to be forever relevant and vital to our world. It’s about Curiosity, Innovation and Consumer/Customer Focus.
• Everyone Hero: We work together in pursuit of our common mission and strategy, strengthening our local businesses by leveraging the power of the collective. It’s about Purpose, Performance and Teamwork.
• Nourish others: We treat everyone with honesty, care and respect and provide our people, customers and consumers with what they need to thrive. It’s about Honesty, Empowerment, Respect and Diversity.
• Take responsibility: We make good choices today to build a more sustainable business and environment fit for the needs of tomorrow. It’s about Sustainability, Ownership, Heritage and Quality.

Sound like you? Apply Now

Important: We only accept applications sent to the designated channels. Please be aware of job offer scrapers; we will not accept applications from other third parties.