Grocery Account Coordinator

About Hero UK&I

You probably know us best through our beloved brands, Deliciously Ella for our range of plant-based food products, our Deliciously Ella app and our delicious recipes, Organix for our tasty toddler snacking foods and Goodies for fun and tasty pre-schooler snacks. This is a unique opportunity to make a visible impact in a market-leading company that prioritises sustainability, integrity, and natural goodness.

We’re proud to be using business as a force for good — for people, communities, and the planet. You’ll find our offices in sunny Bournemouth, and the heart of London with a Deliciously Ella factory in Milton Keynes, where our passionate teams make this delicious magic happen. We’ve been named a Great Place to Work, and we’re seriously proud of the positive culture and business we’ve built together.

We’re part of the Hero Group, a global family of brands united by a shared mission to Delight Consumers through honest goodness in every bite.

About The Role

We’re looking for a highly organised and detail-driven Grocery Account Coordinator to support our Grocery channel. This role sits at the heart of our commercial team, ensuring the smooth execution of pricing, promotions, and new product launches across key retail customers.

You will be in control of internal promotional systems, promotional plans, and pricing, playing a key role in ensuring accuracy, compliance, and timely delivery across all customer activity. This is a brilliant opportunity for someone looking to build a career in FMCG. You will work with well-loved, purpose-led brands (Organix, Goodies, Deliciously Ella) and be part of a collaborative and ambitious commercial team. Exposure to major UK grocery retailers and real commercial decision-making.

What Success Looks Like in This Role

• Promotional systems, plans, and pricing are consistently accurate and well-managed
• Promotions and pricing are delivered accurately and on time
• Retailer systems and submissions are consistently error-free
• The commercial team is well-supported and able to focus on growth-driving activity
• You develop strong internal relationships and become a trusted go-to for account support

Key Responsibilities

• Own and manage internal promotional systems, promotional plans, and pricing, ensuring all data is accurate and up to date
• Own the setup and submission of promotional activity across major grocery accounts
• Maintain and update customer pricing files, ensuring alignment across internal systems and customer requirements
• Coordinate and submit New Line Forms (NLFs) and support product listings
• Manage retailer portals and systems (e.g. Tesco, Sainsbury’s, etc.), ensuring data is accurate and up to date
• Support the execution of range reviews and new product launches
• Work cross-functionally with Sales, Finance, and Supply Chain to ensure seamless delivery of plans
• Track and maintain trade spend and promotional trackers
• Support the team with reporting and analysis, including promotional performance and sales tracking
• Assist in preparing customer presentations and internal reports

About You

• Highly organised with strong attention to detail
• Confident working with data and systems (strong Excel skills preferred)
• Proactive and able to manage multiple deadlines in a fast-paced environment
• Strong communication skills and ability to work cross-functionally
• A genuine interest in FMCG and the grocery retail landscape
• Previous experience in FMCG, retail, or a commercial support role is a plus but not essential

What we offer

Our values are at the heart of everything we do. Developed through an inclusive process involving colleagues from across the business, they guide how we work, collaborate, and succeed together. They reflect who we are today and the future we are building:

• Create Wow - We go beyond expectations and strive to make a meaningful impact
• Everyone Hero – Every individual matters and every contribution counts.
• Nourish Others – We support, inspire, and help each other grow.
• Take Responsibility - We own our actions and outcomes, individually and as a team

You’ll have the opportunity to be part of a mission-driven business at a hugely exciting point in our growth trajectory, where your voice is heard and you can actively impact our business. Some great perks include:

• Competitive Salary
• Private medical insurance from day one (plus dental & optical fund).
• Pension contribution and free financial advice
• Life assurance and income protection.
• 25 days’ holiday + bank holidays plus your birthday off
• Hybrid working (2 days in the office) and flexible working options
• Enhanced maternity & paternity pay
• Learning and Development opportunities including up to 8 paid study days for work-related qualifications.
• Salary sacrifice schemes: Cycle to Work, Electric Car, Home and Tech and Childcare support
• Employee Assistance Programme (24/7 confidential support for you and your family)
• On-site wellbeing: massages and reflexology (Bournemouth) / fitness classes (London).
• On-site parking (Bournemouth).
• Office perks incl. team breakfasts and Lunches and snacks from all our UK brands
• Deliciously Ella app for you and 5 friends/family

Our commitment to diversity, equity and inclusion

At Hero UK&I we are committed to cultivating and maintaining a culture that is inclusive and diverse. We celebrate differences and continually support all team members to be proud of who they are. We pride ourselves on equal employment opportunity regardless of gender, sex, age, disability, race, religion, sexual orientation, or social class. We hire the best people based on an evaluation of their abilities and effectiveness, nothing else.