At a Glance
- Tasks: Manage and market classic car experiences while ensuring top-notch client service.
- Company: Join a leading classic car experience provider at HERO-ERA HQ.
- Benefits: Full-time role with travel opportunities and a dynamic work environment.
- Other info: Flexible hours and international travel make this a unique opportunity.
- Why this job: Combine your passion for classic cars with exciting client interactions and events.
- Qualifications: Experience in fleet management or high-end hospitality, plus a love for classic cars.
The predicted salary is between 36000 - 60000 € per year.
Job Description: Arrive & Drive and Classic Car Experiences Manager
Location: HERO-ERA HQ, Bicester Heritage, Bicester, Oxfordshire
Reports to: Chief Executive Office, Chief Financial Officer, Chief Operations Officer
Direct Reports: Dedicated Mechanic, Arrive & Drive Assistant
Position Overview
The Arrive & Drive and Classic Car Experiences Manager will oversee the management, marketing, and delivery of HERO-ERA’s Arrive & Drive programme and related client services. This includes maintaining and operating a fleet of classic rally and touring cars, managing client relationships and sales, and ensuring seamless delivery of customer experiences across HERO-ERA rallies, Itineris tours, and other classic car events worldwide.
The role requires regular UK and international travel to support clients on events, manage vehicles, and ensure the smooth delivery of services. A valid passport and full availability to travel are essential.
Key Responsibilities
Fleet & Operations Management
- Oversee HERO-ERA’s Arrive & Drive fleet of classic cars, ensuring all vehicles are maintained, compliant, and event-ready.
- Manage car storage, presentation, and logistics for UK and international events.
- Maintain detailed service and compliance logs, including insurance, tax, registration, and regulatory documentation.
- Coordinate with suppliers, specialists, and transport providers to keep vehicles in peak condition.
- Ensure timely planning of ongoing and future works, with accurate record-keeping and invoicing.
Financial & Administrative Management
- Work closely with the Group’s finance department to set budgets, track expenses, and report on departmental performance.
- Monitor actuals vs. budgets, highlighting variances and recommending efficiencies.
- Manage client invoicing for both car hires and the new Classic Car Concierge storage & maintenance service.
- Provide regular financial and operational reporting to senior management.
Client Experience & Sales
- Act as the primary contact for Arrive & Drive clients, managing enquiries, quotations, bookings, and customer service.
- Deliver a premium client journey, including car familiarisation sessions, handovers, and post-event debriefs.
- Manage client expectations, resolve issues diplomatically, and oversee damage assessments and reimbursement processes.
- Proactively promote Arrive & Drive hire sales, working toward financial KPIs.
- Support the launch and management of the new Classic Car Concierge service, ensuring premium service standards.
Internal & Cross-Department Collaboration
- Align with the HERO-ERA Competition Department on event logistics, costs, and scheduling.
- Coordinate with Itineris (Un) Ltd. for use of Arrive & Drive cars on tours and showroom space allocation.
- Liaise with Hangar 136 Ltd. on showroom coordination, car trading opportunities, and client referrals.
- Work with the Media & Marketing Department to promote Arrive & Drive offerings and support content creation.
- Collaborate across departments to ensure seamless integration of Arrive & Drive into HERO-ERA’s wider activities.
Leadership & Team Management
- Work with and coordinate with the company’s dedicated mechanic and Arrive & Drive assistant.
- Ensure staff are fully briefed, motivated, and aligned with departmental goals.
- Promote a culture of professionalism, accountability, and client service excellence.
- Identify opportunities to grow and improve the Arrive & Drive programme, proposing new initiatives to maximise revenue and efficiency.
Required Skills & Experience
- Proven experience in fleet management, automotive events, or high-end hospitality/event operations.
- Strong commercial acumen with experience in budgeting, financial reporting, and revenue generation.
- Excellent client-facing and communication skills, with the ability to build strong relationships.
- Strong organisational ability with attention to detail and record-keeping discipline.
- Experience in supplier and team management.
- Knowledge of classic cars, rallying, or the collector car market is highly desirable.
- Competence with Microsoft Office/Excel (essential), CRM and fleet management software (advantageous).
- Full, clean driving licence (experience with classic or performance cars preferred).
- Valid passport and full availability to travel in the UK and abroad.
Personal Attributes
- Passion for classic cars, motorsport, and premium client experiences.
- Professional, reliable, and customer-focused.
- Able to remain calm under pressure and solve problems quickly.
- Proactive and entrepreneurial, with the initiative to develop new ideas.
- Flexible with working hours, including evenings, weekends, and international travel.
Contract
Full-time, permanent role. Flexibility required around event schedules and international travel.
Arrive&Drive and Classic Car Experiences Manager in Slough employer: HERO-ERA
HERO-ERA is an exceptional employer, offering a dynamic work environment at our Bicester Heritage HQ, where passion for classic cars meets premium client experiences. We foster a collaborative culture that prioritises employee growth through hands-on management opportunities and cross-departmental collaboration, ensuring every team member can thrive in their role. With competitive benefits and the chance to travel internationally while working with a dedicated team, we provide a unique platform for those looking to make a meaningful impact in the world of classic car events.
StudySmarter Expert Advice🤫
We think this is how you could land Arrive&Drive and Classic Car Experiences Manager in Slough
✨Network Like a Pro
Get out there and connect with people in the classic car and events industry. Attend car shows, rallies, and networking events to meet potential employers and clients. Remember, it’s all about who you know!
✨Show Off Your Passion
When you get the chance to chat with someone about the role, let your enthusiasm for classic cars and motorsport shine through. Share your experiences and knowledge; it’ll make you stand out as a candidate who truly cares.
✨Ace the Interview
Prepare for interviews by researching HERO-ERA and their Arrive & Drive programme. Think of examples from your past that showcase your skills in fleet management and client relations. Confidence is key, so practice makes perfect!
✨Apply Through Our Website
Don’t forget to apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Arrive&Drive and Classic Car Experiences Manager in Slough
Some tips for your application 🫡
Show Your Passion for Classic Cars:When writing your application, let your love for classic cars shine through! Share any personal experiences or stories that highlight your enthusiasm for the automotive world. We want to see that you’re not just qualified, but genuinely excited about the role.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter to match the job description. Highlight relevant experience in fleet management, client relations, and event operations. We appreciate when candidates take the time to align their skills with what we’re looking for!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where necessary and avoid jargon unless it’s relevant to the role. We value straightforward communication, so make it easy for us to see why you’d be a great fit!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about HERO-ERA and what we do!
How to prepare for a job interview at HERO-ERA
✨Know Your Classic Cars
Brush up on your knowledge of classic cars and the rallying scene. Be prepared to discuss specific models, their features, and what makes them special. This will show your passion for the role and help you connect with the interviewers.
✨Demonstrate Your Client Management Skills
Think of examples from your past experiences where you've successfully managed client relationships. Highlight how you resolved issues or enhanced customer experiences, as this role heavily focuses on delivering premium client journeys.
✨Showcase Your Organisational Prowess
Prepare to discuss how you manage logistics and operations, especially in high-pressure situations. Bring examples of how you've kept detailed records and ensured compliance in previous roles, as this is crucial for managing the fleet and events.
✨Be Ready for Financial Discussions
Since the role involves budgeting and financial reporting, brush up on your financial acumen. Be ready to talk about how you've tracked expenses and managed budgets in the past, and think about any efficiencies you've implemented that could apply to this position.
