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- Tasks: Join us as a Field Service Engineer, commissioning new products and providing essential customer training.
- Company: Be part of a leading company in power solutions, dedicated to innovation and customer satisfaction.
- Benefits: Enjoy flexible working options, hands-on experience, and opportunities for professional growth.
- Why this job: This role offers a chance to develop technical skills while building relationships with customers and distributors.
- Qualifications: A technical degree in electrical engineering or equivalent experience is required, along with strong communication skills.
- Other info: You'll be on-call for troubleshooting after probation, making every day unique and challenging.
The predicted salary is between 36000 - 60000 £ per year.
Purpose of the position * Commissioning of new products * Basic training on daily use for the customer * Servicing and Maintenance of existing deployed assets * On Call – troubleshooting & repair of installed products (once probation completed) Key Job Responsibilities /Activities Commissioning of new products * Apply installation & commissioning procedures on site * Test according to customer requirements following the prescribed method statement * Customise settings of UPS installations according to the environment * Update CIMSA and CIMeTECH databases Servicing & Troubleshooting of installed product * Troubleshooting of all installed SOCOMEC equipment, diagnostic of installations * Execute curative maintenance operations * Diagnose installations * Provide feed-back on recurrent problems to Technical Operational Support (TOS) * Servicing: execute preventive maintenance operations as per specifications (replacement of usable components) Customer and distributor training * Run training sessions * Customer: Provide basic information on daily use of the machine * Liaise with customers (grow a sustainable relationship). * Distributor: Increase technical level of distributor through training * Additional tasks as required in line with Education & background required * Technical degree in electrical engineering or Equivalent years of experience * Good communication and commercial skills when in front of customers Skills requirements * CIMSA, CIMeTEC & SoHelp databases to be updated
UPS Field Service Engineer employer: Hernshead Recruitment Ltd
Contact Detail:
Hernshead Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UPS Field Service Engineer
✨Tip Number 1
Familiarise yourself with the specific UPS systems and equipment that the company uses. Understanding the technical specifications and common troubleshooting methods will give you an edge during interviews and demonstrate your proactive approach.
✨Tip Number 2
Network with current or former employees in similar roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when discussing your experience and skills.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully diagnosed and resolved technical issues. Being able to share specific examples will showcase your problem-solving abilities and hands-on experience.
✨Tip Number 4
Highlight any experience you have with customer training or support. Since this role involves liaising with customers and providing training, demonstrating your ability to communicate complex information clearly will be a significant advantage.
We think you need these skills to ace UPS Field Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in electrical engineering and any previous roles that involved commissioning, servicing, or troubleshooting. Use specific examples to demonstrate your skills in these areas.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the UPS Field Service Engineer position. Mention your technical background and how it aligns with the job responsibilities, particularly in customer training and relationship building.
Highlight Communication Skills: Since good communication is key for this role, provide examples of how you've successfully interacted with customers or conducted training sessions in the past. This will show your ability to build sustainable relationships.
Showcase Problem-Solving Abilities: Include instances where you've diagnosed and resolved technical issues, especially related to equipment maintenance. This will demonstrate your troubleshooting skills and readiness for on-call responsibilities.
How to prepare for a job interview at Hernshead Recruitment Ltd
✨Showcase Your Technical Knowledge
Make sure to brush up on your technical knowledge related to UPS systems and electrical engineering. Be prepared to discuss specific installation and commissioning procedures, as well as troubleshooting techniques for SOCOMEC equipment.
✨Demonstrate Communication Skills
Since the role involves training customers and distributors, highlight your communication skills during the interview. Share examples of how you've effectively conveyed technical information to non-technical audiences in the past.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of past experiences where you successfully diagnosed and repaired equipment or provided training, and be ready to explain your thought process.
✨Research the Company and Its Products
Familiarise yourself with the company's products and services, especially those related to UPS systems. Understanding their offerings will help you tailor your responses and show genuine interest in the position.
