Service Manager

About the job * My client is seeking a dynamic and experienced Service Manager to lead their service department, ensuring operational excellence and outstanding customer satisfaction. This role requires strong leadership, strategic planning, and a customer-centric approach to drive continuous improvement and business growth. Responsibilities * Lead, mentor, and develop a high-performing service team, fostering a collaborative and innovative culture. Conduct regular performance reviews, provide constructive feedback, and support professional growth to help team members reach their full potential. * Serve as the primary point of contact for all service-related customer interactions, ensuring prompt and effective solutions. Proactively promote and negotiate new service contracts to drive revenue growth and strengthen client relationships. * Work closely with the Service Coordinator to forecast annual service schedules, ensure timely renewal of contracts, and maintain accurate documentation. * Provide expert technical assistance to customers, engineers, and internal teams. Ensure that service engineers have the necessary tools, spare parts, and resources to resolve customer issues efficiently. * Oversee the allocation of service engineers, ensuring the correct paperwork and job details are assigned. Manage time effectively in collaboration with the Service Coordinator to optimise productivity and minimise downtime. * Maintain strict oversight of service kits and parts, ensuring accurate tracking, job allocation, and returns to Stores. Promote a culture of accountability within the engineering team. * Champion a customer-first mindset, prioritising service excellence, responsiveness, and long-term client satisfaction. * Work with the Commercial Manager to develop and implement a training matrix, ensuring all service personnel remain fully compliant with industry standards and company requirements. * As a key member of the management team, attend monthly meetings to discuss service department performance, strategic improvements, and any other operational requirements. * Identify opportunities for process optimisation, efficiency gains, and service enhancements to strengthen the department’s performance. * This role may require additional ad hoc tasks and projects as business needs evolve. Key Skills * To excel in this role, the ideal candidate will demonstrate a combination of technical expertise, strong communication skills, and a customer-focused approach, ensuring the smooth and efficient operation of the service department. * A strong understanding of service department operations is essential, with experience in engineering preferred. * Ability to effectively liaise with service engineers, the service coordinator, customers, and other departments to ensure seamless operations