At a Glance
- Tasks: Lead a customer service team and enhance the customer journey in a fast-paced environment.
- Company: Leading manufacturing business focused on operational excellence and customer satisfaction.
- Benefits: Competitive salary, career development opportunities, and a dynamic work environment.
- Other info: Join a collaborative team dedicated to delivering exceptional service and driving improvements.
- Why this job: Make a real impact by improving customer experiences and leading a talented team.
- Qualifications: Experience in customer service management, preferably in manufacturing or engineering.
The predicted salary is between 35000 - 45000 £ per year.
Are you an experienced Customer Service Manager with a background in manufacturing or engineering? We are working with a leading manufacturing business who are looking for a Customer Service Manager to take ownership of their customer service function, lead a talented team, and drive improvements across their customer journey. This is an exciting opportunity for someone who enjoys combining people leadership, customer relationships, and operational improvement within a fast-paced engineering environment.
The Role: As Customer Service Manager, you will be responsible for ensuring customers receive the highest level of service from order placement through to delivery. You will manage a customer service team, improve internal processes, support key customer relationships, and work closely with Sales, Production, and Operations teams to ensure customer expectations are consistently achieved.
Key Responsibilities:
- Lead and develop a customer service team to deliver exceptional service levels
- Manage customer orders, enquiries, complaints, and corrective actions
- Improve processes to enhance efficiency and customer satisfaction
- Work closely with internal departments to ensure smooth order fulfilment
- Monitor performance, identify improvements, and support team development
- Maintain strong relationships with key customers and stakeholders
- Utilise ERP systems and data analysis to drive improvements
Customer Service Manager in Essex employer: Hernshead Recruitment Ltd
Hernshead Recruitment Ltd is an excellent employer for IT Project Managers, offering a dynamic work culture that fosters innovation and collaboration within the manufacturing sector. Employees benefit from comprehensive professional development opportunities and a supportive environment that encourages continuous improvement, making it an ideal place for those looking to make a meaningful impact in their careers.
