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For Companies At a Glance
- Tasks: Lead a dynamic team to drive sales and deliver exceptional customer experiences.
- Company: Join Hermès, a prestigious brand known for luxury perfumes and beauty products.
- Benefits: Enjoy competitive pay, team incentives, and opportunities for personal growth.
- Why this job: Be part of a vibrant culture that values creativity, teamwork, and customer engagement.
- Qualifications: Experience in managing beauty teams and a passion for luxury retail is essential.
- Other info: This role is based in the iconic Selfridges London, a hub for fashion and beauty.
The predicted salary is between 36000 - 60000 £ per year.
This job is brought to you by Jobs/Redefined, the UK\’s leading over-50s age inclusive jobs board.
Job Description
An exciting opportunity has arisen for an experienced Business Manager to join our high profile perfume and beauty Counter in Selfridges London. Reporting in to the Regional Sales Manager for London & South, the Business Manager is responsible for leading a team of four and driving optimal performance for the Counter.
PURPOSE OF THE ROLE
- To deliver the retail sales targets, and KPIs set out through strong leadership, leading by your own example, motivating your store team to promote Hermès, implementing local service initiatives and marketing activity to engage customers and building a healthy customer data base.
- To build and maintain strong relationships with store management and partner retail colleagues to gain support, establish opportunities and achieve targets in line with company expectations.
- To act as a brand ambassador demonstrating the Hermès pillars of expertise, generosity, simplicity, surprise and bespoke. Ensuring effective communication, behaviour and actions both internally and externally.
MAIN RESONSIBILITIES
- Deliver exceptional personal and team service levels, reflecting the company guidelines and a bespoke approach. Pro-active to feedback from the service excellence programme, acknowledging team success, addressing challenges and creating a clear plan of action to improve results.
- Prepare, implement, and monitor quarterly business plans in line with retail targets, marketing calendars and launches, including specific targets and activations for key launches.
- Ensure strong operational processes are implemented, housekeeping and visual merchandising standards are best in class, reflecting their importance as part of the customer experience.
- Ensure delivery of retail sales targets and KPIs, coaching and developing the team through individual development plans, and providing consistent informal and formal feedback through daily conversations, team briefs, 1-2-1s, monthly catch ups and annual appraisals. Delivering strong productivity by headcount, team job satisfaction and tangible growth.
- Effective, collaborative management of team from partner agencies and monitoring of instore sales performance. Identify top performers and maintain strong relationships, ensuring a strong talent pool to support key trading periods.
- Respect business budgets for staffing, overtime, POSM supplies, expenses and other expenditure linked to your account or team, ensuring accurate records and management, and review alongside your Regional Manager.
PERSON SPECIFICATION
Key Competencies/Technical Skills
- Experience in managing beauty consultants and teams. with an empathetic, and motivational approach
- Ability to lead by example and develop effective, high performing teams.
- Results driven and commercially articulate, delivering strong reports which reflect KPIs, productivity, trading conditions, demographic of customers, anecdotal feedback, retail activations, customer recruitment and business building initiatives.
- Ability to be both proactive and reactive as required, with an agile mindset.
- Proven negotiation and influencing skills to gain support from partner retailers and team in delivering business plans and objectives.
- Makeup and fragrance training preferred.
- Strong communication skills – in person, digitally and remotely. Ability to define targets and goals with your team, articulate them and review performance with your team.
- Strong organizational skills and ability to flex to the changing business and market needs, with a positive and progressive approach.
- Competent IT skills (Outlook and MS Office)
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Business Manager - Selfridges London Counter - Hermès Parfums & Beauté employer: Hermès
Contact Detail:
Hermès Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Manager - Selfridges London Counter - Hermès Parfums & Beauté
✨Tip Number 1
Familiarise yourself with Hermès' brand values and pillars. As a Business Manager, you'll need to embody these principles in your leadership style and customer interactions, so understanding them deeply will help you stand out.
✨Tip Number 2
Network with current or former employees of Hermès or similar luxury brands. They can provide insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven sales and managed teams in previous roles. Highlighting your results-driven approach will demonstrate your capability to meet the KPIs set for this position.
✨Tip Number 4
Showcase your understanding of the beauty and fragrance market trends. Being knowledgeable about current trends and customer preferences will position you as a strong candidate who can lead the team effectively.
We think you need these skills to ace Business Manager - Selfridges London Counter - Hermès Parfums & Beauté
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and competencies required for the Business Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV showcases relevant experience in managing teams, achieving sales targets, and delivering exceptional customer service. Use quantifiable achievements to demonstrate your impact in previous roles.
Write a Strong Cover Letter: In your cover letter, express your passion for the beauty industry and your understanding of Hermès as a brand. Highlight your leadership style and how you plan to motivate your team to achieve sales goals.
Showcase Your Skills: Emphasise your communication, organisational, and negotiation skills in both your CV and cover letter. Provide examples of how you've successfully led teams and managed relationships with partners in previous positions.
How to prepare for a job interview at Hermès
✨Showcase Your Leadership Skills
As a Business Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples of how you've successfully managed teams in the past, focusing on your leadership style and how you inspire others to achieve their best.
✨Understand the Brand
Familiarise yourself with Hermès' values and pillars such as expertise, generosity, and simplicity. Be ready to discuss how you can embody these principles in your role and how they align with your personal values.
✨Prepare for KPI Discussions
Since the role involves delivering retail sales targets and KPIs, be prepared to discuss your experience with setting and achieving targets. Bring specific examples of how you've driven performance in previous roles and how you plan to do so at Hermès.
✨Demonstrate Strong Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently, both in person and digitally. Be ready to discuss how you would communicate with your team and partner retailers to ensure everyone is aligned with business objectives.