Sales Support Advisor (Group Risk) (Blackburn)

Are you an organised administrator with a strong customer service mindset and some Group Risk insurance knowledge?

We’re looking for two Sales Support Advisors to join our collaborative and friendly Group Risk team. We\’re based in Blackburn but can work remotely, only heading into the office when required.

This is a brilliant opportunity for someone who thrives in a support role, enjoys variety, and is confident handling client-focused admin.

You’ll work closely with experienced consultants to ensure clients receive seamless, high-quality support across a portfolio of health and wellbeing products including private medical insurance, health cash plans, and travel insurance as part of our Group Risk offering.

What you’ll be doing:

• Providing day-to-day administrative support to our consultants
• Managing policy memberships (adding/removing members, updating details, liaising with insurers)
• Handling office tasks including post, data entry, and record-keeping
• Maintaining and updating the CRM system
• Ensuring all data is compliant with GDPR and FCA regulations
• Liaising with internal teams and external insurers to ensure accuracy and service delivery

What we’re looking for:

• Strong administrative and customer service experience
• Background or exposure to Group Risk Insurance
• Confident using Microsoft Office (Word, Excel etc.)
• Professional, proactive, and great at managing multiple tasks
• Excellent attention to detail and strong organisational skills
• Willingness to travel occasionally for training or team meetings

What’s on offer:

• Competitive pay, Bonus scheme + full benefits package (pension, life cover, private medical, health cash plan, share save scheme)
• Supportive team culture with ongoing training and development
• Funding for industry qualifications post-probation

Interview Process

• Screening Call with Hermitage Consultancy ☎️
• Video Call with the Hiring Managers ️
• Outcome